Analysis of critical factors affecting the final decision-making for online grocery shopping

Magalhães, David José Ahouagi Váz de

doi:10.1016/j.retrec.2021.101088

Cited by 35 publications

(18 citation statements)

References 29 publications

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“…In conclusion, studies based on e-consumer PL preferences capable of producing synthetic indicators of PL impact (e.g., MWTP, market demand) are scarce although several e-commerce studies have already used proper methodology suitable to accomplish these targets (e.g., SPs methods, [45,46]). In fact, only [13] estimates via SP surveys the impact that PL attributes have on e-commerce fulfilment strategies, their potential market demand, and the MWTP for using a PL.…”

Section: Literature Reviewmentioning

confidence: 99%

What Young E-Consumers Want? Forecasting Parcel Lockers Choice in Rome

2021

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Surges in e-commerce sales represent a huge challenge for urban freight transport. Parcel lockers constitute a valid solution for addressing the challenges home deliveries imply. In fact, eliminating courier–consumer contact (also relevant for health-related issues, as made evident by the COVID-19 pandemic) and delivering in fewer predefined places might help coping mechanisms for missed deliveries substantially. Furthermore, this option enables consolidated shipping and reduced delivery trip costs. This paper analyses and compares consumer preferences for alternative collection strategies. It investigates home delivery vs. parcel locker use and forecasts their future market shares. This is performed based on both customer socio-economic variables and the attributes characterising these alternative logistic fulfilment strategies. The case study considered tests upon a stated preference survey deployed in the city of Rome. The investigation specifically targeted young people (i.e., population under 30 years) since they represent early adopters. Discrete choice models allow both quantifying the monetary value of parcel lockers attributes (i.e., willingness to pay measures) and estimating the potential demand for this innovative delivery scheme. Results show that distance and accessibility are the main choice determinants. Furthermore, there is an overall high propensity to adopt parcel lockers. This research can support policymakers when implementing such solutions.

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Section: Literature Reviewmentioning

confidence: 99%

What Young E-Consumers Want? Forecasting Parcel Lockers Choice in Rome

2021

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“…Suppose an order is not satisfactory while shopping, it can have a severe effect on the online product. Some interactions between variables, such as the interplay between the completion ratio of the order and the delivery price, also lead to interesting conclusions that grocery stores should keep in mind when planning special offers [43]. For traditional electronic grocery shopping, short delivery times do not seem to be a critical priority.…”

Section: Resultsmentioning

confidence: 99%

Using the B/S Model to Design and Implement Online Shopping System for Gulf Brands

Alghazzawi

Badri

2022

Sustainability

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Given the increase in online shopping and the prevailing research gap, this study designed and implemented an online shopping system for Gulf brands. It presents an online customization feature-based design and implementation concerning the case of GhazzawiGowns. The study used the B/S model (browser/server) to design and implement an online shopping system for Gulf brands. This system was developed because online shopping is increasing in the Gulf. Users were asked to provide their input concerning the services and website usage. Feedback showed that the developed system could effectively meet customers’ online shopping needs. However, only a few agreed that Gulf brands provided customization. This highlights that very few services are being offered online that give users a choice to customize products. The provided functions and descriptions of the system were user-friendly and provided greater accessibility to address various design issues. However, the webpage needs to be updated to improve offerings and services.

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“…The discussed contributions provide valuable insight into relevant aspects of strategic demand management. Compared to the operational and tactical level, the set of research methodologies is more diverse and includes prescriptive analytics (Bruck et al, 2020;Wagner et al, 2021), simulation and scenario evaluation (Agatz et al, 2021;Boyer et al, 2009;Lin & Mahmassani, 2002;Manerba et al, 2018;Phillipson & van Kempen, 2021;Ramaekers et al, 2018;Ulmer, 2017), and game-theoretic (Belavina et al, 2017;Gümüş et al, 2013) and empirical (e.g., de Magalhães, 2021;Milioti et al, 2020) analyses. We explain this observation by the strong interdependencies of strategic demand management with other domains.…”

Section: Discussionmentioning

confidence: 99%

“…To gain a competitive advantage, it is important to understand both the sales impact and operational implications of different service designs (Amorim et al, 2020). Thus, on the one hand, many empirical studies have investigated customer preferences and expectations regarding particular delivery service attributes (Amorim et al, 2020;de Magalhães, 2021;Milioti et al, 2020;Wilson-Jeanselme & Reynolds, 2006).…”

Section: Strategic Offeringmentioning

confidence: 99%