Analysis of intrinsic factors of mobile banking application users' continuance intention: An evaluation using an extended Expectation Confirmation Model

Jusuf, Muhammad Baharudin; Utami, Nilamsari Putri; Hidayanto, Achmad Nizar; Shihab, Muhammad Rifki

doi:10.1109/iac.2017.8280589

Cited by 6 publications

(15 citation statements)

References 28 publications

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“…Kim (2010) indicated that Perceived Enjoyment has a positive impact on mobile data services continuous intention. Jusuf et al (2017) establishes a significantly positive relationship between Perceived Enjoyment and Continuous Usage Intention of Mobile Banking. Perceived Enjoyment again relates to continuous usage intention in the context of mobile social apps (Hsiao, Chang, & Tang, 2016).…”

Section: Perceived Innovativenessmentioning

confidence: 80%

“…The constructs including Perceived Usefulness, Perceived Ease of Use and Satisfaction happened to be the domineering predictors of Mobile Banking Continuous Usage Intention whenever TAM and ECM are incorporated. For instance Jusuf et al (2017), Yuan et al (2014) and found direct impact of Perceived Usefulness and Satisfaction on the intention of Mobile Banking continuous usage. Albashrawi and Motiwalla (2017) and Reji kumar and Sudharani 2012 Having noticed ECM as a dominant model in the various studies on Continuous Usage Intention of Mobile Banking, it is noticed that it misses to account for the effect of other empirically observed factors such as Perceived Enjoyment and Perceived Innovativeness.…”

Section: Mobile Banking Continuous Usage Intentionmentioning

confidence: 98%

“…Quite recently, the rapid advancement and innovations in Mobile Banking all over the world (Shaikh and Karjaluoto, 2016) is championing its high importance and recognition in industries as well as academia. As a result, there have been growing number of studies across different research context focusing on factors that determine Mobile Banking Continuous Usage Intention (Al-Ghazali et al, 2015;Gumussoy, 2016;Jamshidi et al, 2018;Jusuf et al, 2017;Rejikumar and Sudharani, 2012;Yu and Fang, 2009; defined in Albashrawi and Motiwalla (2017) as the intent to continue using Mobile Banking after the initial adoption phase. Already established theories and models related to information technology such as TAM and ECM (Bhattacherjee, 2001) are often used as the bases from which frameworks of the studies are derived.…”

Section: Mobile Banking Continuous Usage Intentionmentioning

confidence: 99%

“…Several studies in IS have found it to possess a predictive ability on Satisfaction such as in the context of web portal (Lin et al, 2005), mobile internet(S. J. Hong et al, 2006) and Mobile Banking (Albashrawi & Motiwalla, 2017), and also on continuous intention in the context of web-enabled mobile phone service (Boakye et al, 2012), web portal (Lin et al, 2005), knowledge creation (Chou et al, 2009), e-learning (Lin and Wang, 2012), instant messaging (Wang et al, 2012), online travel services (Li and Liu, 2014), Furthermore, Yuan et al (2014), Susanto et al (2016) and Jusuf et al (2017) realized in the context of Mobile Banking that Perceived Usefulness predicts continuous intention. Thus, we hypothesize that:…”

Section: Perceived Usefulnessmentioning

confidence: 99%

“…It is one of the core constructs that has been used to extend TAM in previous studies (Natarajan et al, 2018). Perceived Enjoyment as agreed in (Jusuf et al, 2017), is defined by as how users are enjoying a technology. Kim (2010) puts it that Perceived Enjoyment which is an intrinsic motivation, plays a very critical role in enhancing/determining continuous intention of users of mobile data services.…”

Section: Perceived Innovativenessmentioning

confidence: 99%

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Factors Affecting Continuous Usage Intention of Mobile Banking in Tema and Kumasi

Avornyo¹,

Fang²,

Odai³

et al. 2019

IJBSS

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This paper examines the antecedents of continuous usage intention of Mobile Banking of customers of banks in Tema and Kumasi, Ghana. In addition, the study ascertains whether antecedents of IS acceptance and those of IS continuous usage intention can coexist to jointly predict continuous usage of Mobile Banking. The study further enhances the understanding of personality traits as antecedents of continuous usage intention of Mobile Banking. A research model is designed and developed by integrating some dimensions of TAM and ECM and two personality traits namely, Perceived Enjoyment and Perceived Innovativeness. Data was collected from 295Mobile Banking users of banks based in Tema and Kumasi. Structural Equation Modeling technique was used to test and assess the validity of the hypothesized relationships in the model. The results indicate that Satisfaction, Perceived Enjoyment and Perceived Usefulness positively predict customers' Continuous Usage Intention of Mobile Banking. However, Perceived Ease of Use and Personal Innovativeness did not have significant effect on Mobile Banking Continuous Usage Intention. Premised on these findings, this study suggests that banks need to improve Mobile Banking to ensure users can enjoy and have good experience in the course of performing task related to banking services. Furthermore, the paper recommends future studies to separate antecedents of acceptance from antecedents of continuous usage intention in investigating factors that influence Mobile Banking Continuous Usage Intention.

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Section: Perceived Innovativenessmentioning

confidence: 80%

Section: Mobile Banking Continuous Usage Intentionmentioning

confidence: 98%

Section: Mobile Banking Continuous Usage Intentionmentioning

confidence: 99%

Section: Perceived Usefulnessmentioning

confidence: 99%

Section: Perceived Innovativenessmentioning

confidence: 99%

See 3 more Smart Citations

Factors Affecting Continuous Usage Intention of Mobile Banking in Tema and Kumasi

Avornyo¹,

Fang²,

Odai³

et al. 2019

IJBSS

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Continuance intention in financial technology: a framework and meta-analysis

Bergmann

Maçada

Santini

et al. 2023

IJBM

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PurposeAlthough many studies have sought to address the topic of continuance intention among Fintech customers, the reported findings are fragmented. Therefore, the present study proposes a research model that integrates the main constructs involved in Fintech continuance intention.Design/methodology/approachThe current study uses a meta-analytic-based correlation analysis of effect sizes, meta-regression analysis and meta-analytic structural equation modeling, with 247 effect sizes in 69 studies involving 26,140 respondents.FindingsThe results reveal continuance intention is driven by satisfaction and trust, with ease of use and usefulness being antecedents of satisfaction and trust. The authors also found evidence to show satisfaction partially mediates the relationship between ease of use and continuance intention and that trust fully mediates the relationship between ease of use and continuance intention and partially mediates the relationship between usefulness and continuance intention. In addition, the authors found that in Western countries, with higher Human Development Index levels and greater of use of electronic payment, satisfaction has more impact on continuance intention.Practical implicationsFrom a theoretical standpoint, this meta-analytic study has implications for the literature on Fintech by offering an empirical generalization on the strength of the antecedents of Fintech continuance intentions and by testing possible moderators in a wide range of countries and studies. In other words, this study’s goal is to broaden the scope of the research. Regarding managerial implications, it is important to listen to user opinions regarding the positive and negative points of their experience with these technologies and take them into consideration when planning improvements. Additionally, the analysis shows the importance of using data from user interaction with technology, obtained, for example, through big data analytics, whereby companies can see how users behave, how much time they spend accessing certain functions and which technological features they use most, and thus seek to improve whatever is needed.Originality/valueThis meta-analytic study advances the understanding of Fintech continuance intentions. Using the proposed approach, it is possible to generate accurate estimates of the effect size of each analyzed antecedent as the meta-analytic method jointly evaluates the results produced by a wide variety of studies performed in different contexts, allowing more accurate conclusions to be drawn.

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Analysis of Continuance Use Intention and Satisfaction on Implementation of ALKI (Internal Activity Report Application) in Ministry of Industry

Mubarokah

Hidayanto

2020

2020 International Conference on Informatics, Multimedia, Cyber and Information System (ICIMCIS)

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Analysis of intrinsic factors of mobile banking application users' continuance intention: An evaluation using an extended Expectation Confirmation Model

Cited by 6 publications

References 28 publications

Factors Affecting Continuous Usage Intention of Mobile Banking in Tema and Kumasi

Factors Affecting Continuous Usage Intention of Mobile Banking in Tema and Kumasi

Continuance intention in financial technology: a framework and meta-analysis

Analysis of Continuance Use Intention and Satisfaction on Implementation of ALKI (Internal Activity Report Application) in Ministry of Industry

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