Analysis of online questions about dental hygienist: Case report in Naver Intelligent Network

Abstract

·············································································································································································Current trends note that individuals utilize the information provided through online knowledge search services, to solve their curiosity for news and world events, as well as to read information written by others and acquire new knowledge on a variety of subjects. The purpose of this study was to analyze the questions about dental hygienists, in an effort to know which information they would want to gain through a web-based question and answer service. The questions were available through the service from October 2002 to March 2017, and it was through the web-based question-answer service in Naver that is called knowledge iN which was searched, using the key words of chigwawiseangsa and chiwiseangsa in the Korean language. As a result, there were a total of 1693 questions about the profession of the dental hygienist occupation which were extracted and analyzed. In particular, it was noted that the high school students asked about the occupation of dental hygienists the most. The middle and high school students required the information about the required entrance examination and employment in this growing field of study, and it was noted that the university students and dental hygienists wanted to know more information regarding statistics of available employment of dental hygienists (such the job options that would be available as upon graduation from their certificate program, etc.). The information orders that the questioners wanted answered were determined and identified as follows: employment (39.3%), entrance examination (18.8%), working conditions (11.5%), tasks (11.3%), and curriculum (9.4%). When the information captured from the questions from the participants and questioners were assorted in detail, the detail information orders that the questioners wanted were as follows: information on applicable places of study, such as the available university (13.0%), annual salary (11.5%), prospects (10.3%). overseas employment (9.3%), and public dental hygienists (8.7%). KEY WORDS: Dental hygienist, Job, Online 서 론 정보통신기술의 발달로 소비자의 정보 요구 및 이에 대 한 충족이 인터넷을 기반으로 하는 경우가 점점 많아지고 있다[1]. 지식검색이란 네티즌끼리 묻고 답하며 정보를 만 들어 가는 커뮤니티서비스로서 누군가 질문을 올리면 자 신이 아는 범위 내에서 답변을 해 일종의 온라인 백과사 전을 만들어가는 형식으로 이루어진다. 지식검색은 네티 즌이 자발적으로 참여해 질문과 답변을 한다는 점에서 관 련 사이트 안내 수준에 그치던 기존의 검색서비스와 차별 화된 쌍방향 검색이다. 이제 사람들은 수많은 궁금증에 대 해 지식검색서비스를 이용하여 궁금증을 해소하고 지식을 습득한다[2]. 2000년 10월 인터넷 한겨레에서 만든 국내 지식검색서 비스의 최초 모델인 디비딕을 시작으로 2002년 10월 네이 버가 선보인 지식iN이 선풍적 인기를 끌면서 네티즌들의 참여가 본격화 되었다[3]. 1990년대 후반부터 IT열풍을 타 고 인터넷 포털 사업자들이 경쟁적으로 검색서비스를 제 공해 온 가운데, NHN 네이버의 경우 2011년 기준 국내 검색 서비스 시장에서 60~70%의 시장을 점유하였고[4], 2016년 48%로 감소하기는 하였으나(http://www.pitchone.co.kr/7235/) 국내 검색시장의 지배적사업자로 여전히 위치하고 있는 상황이다. 현재 우리나라에서는 네이버의 지식iN을 통하 여 자기 자신이 가지고 있는 전문지식에서 생활상식까지 손쉽게 교환하거나 공유할 수 있다[5]. 치과를 방문하기 전에 인터넷을 통해 정보를 습득하는 사람이 33.6%이고[6] 치위생학과 입학 지원 시 포털사이 트 검색을 하는 사람이 55.9%에 이른다[7], 온라인 정보를 Case Report

Analysis of Dental Hygienist Job Recognition Using Text Mining

“…A previous study analyzed the inquiries retrieved from the Q & A section on an Internet portal site using the Korean names for dental hygienists. This study confirmed that the words used in most inquiries were related to entrance examination, employment, and the job of dental hygienists, depending on age groups 11) . Another study analyzed inquiries posted by dental hygienists and the general public through various Internet sites, and reported that words relating to the job or career choice were used by the general public, and words relating to dental practice and turnover were used by dental hygienists 12) .…”

“…First is the consideration for main age group that may generate the collected text data. A previous study investigated inquiries retrieved from Naver "Jishik-iN" using Korean words for dental hygienists as search words, and reported that the proportion of inquiries focused on employment and entrance exams were high, indicating that the collected data were primarily originated from the younger age group 11) . In the present study, words related to admission to the Department of Dental Hygiene (chiwisaeng-gwa, 16th; chiwisaenghag-gwa, 86th), College (daehag, 24th), and University (daehaggyo, 58th) were extracted as frequently used words, and an association rule was found between the words "chiwisaeng-gwa" and "daehag".…”

Analysis of Some Online Questions with High Frequency about Dental Treatment in Korea

“…Several studies have been conducted on dental treatment 6) or demand for information on dental hygienists 7,8) using Naver knowledge; but it has been a while since these studies were conducted, although the rate of accumulation of data on the internet has increased exponentially every year. It is, therefore, necessary to examine whether the internet has provided the patient with correct dental treatment information.…”