2022
DOI: 10.26905/pjiap.v7i2.8247
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Analysis of Public Trust and POLRI Performance: An Exploratory Study

Abstract: The purpose of this study is to analyze and understand the relationship of public trust and users loyalty as performance of  POLRI institution. This study is carried out by distributing questionnaires (both open-ended and close-ended) on 500 residents in Bandung City, Indonesia, to find out about their perception and trust towards POLRI institution. This study uses quantitative and qualitative approach with descriptive-verificative method to gain deeper information about the phenomena that occurs.  This study … Show more

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“…This was worsened by several acts of indiscipline by officers on duty [5]. Evidence indicates that the public's perception of the role and function of POLRI in maintaining order and security is not yet in line with public expectations [6]. Hence, the opinion of the public regarding the POLRI image are deteriorating on a daily basis.…”
Section: Introductionmentioning
confidence: 99%
“…This was worsened by several acts of indiscipline by officers on duty [5]. Evidence indicates that the public's perception of the role and function of POLRI in maintaining order and security is not yet in line with public expectations [6]. Hence, the opinion of the public regarding the POLRI image are deteriorating on a daily basis.…”
Section: Introductionmentioning
confidence: 99%