Analysis of Quality Website Content and Twitter Content Quality as Public Service Tools at the Local Level in DKI Jakarta Province, Indonesia

Evaluating the quality of public administration institutes’ websites in the Arab world

“…In addition, this indicator includes transactional service, registration and interaction between trainees, trainers and the institution (Irawan and Hidayat, 2022). The result of the current study is consistent with Kurniawan et al (2022) that government websites’ quality varies according to features, transparency, accountability, effectiveness and efficiency.…”

“…Public administration reform focuses on reinventing organizational structures and procedures with extensive modernization policies and strategies that include a proliferation of the introduction of information and communications technologies (Aritonang, 2017; Horhoruw, 2013). Digital governmental services are a significant theme in promoting sustainable development and democratic societies (Kurniawan et al , 2022; United Nations, 2018). Therefore, managers and policymakers must appreciate the information and communication technologies factors that are more likely to produce a successful and effective website.…”

“…However, several studies discussed the website quality of educational entities such as universities and libraries with similar purposes as the PAIs. For example, Kurniawan et al (2022) revealed that the quality of Indonesia’s Government websites varies according to features, transparency, accountability, effectiveness and efficiency. The official government website is one of the tools that significantly benefits the government in coordinating, discussing and sharing public issues.…”