“…Stockouts and overstocks are caused due to inaccuracy of demand forecasts which result in long-term customer dissatisfaction, customer loss, high inventory costs and waste of resources (Huang, Fildes, & Soopramanien, 2019;Yang, Goh, Xu, Zhang, & Akcan, 2015). Thus, accurate demand forecasting is crucial to take proactive measures in supply chain risk management (Perera, Thibbotuwawa, Rajasooriyar & Sugathadasa, 2016;Sugathadasa, Wakkumbura, Perera & Thibbotuwawa, 2021).…”