“…In the context of smart factories, the improvement of product quality and productivity rates are recognized as the main benefits of the 4th industrial revolution, while the improvement of the quality of services is noticeable in health ( Jovanovic et al, 2022b ). The general progress in the field of IT, such as affordable computing resources and emergence of appropriate algorithms, has led to rapid development of technologies, especially AI and ML, which in turn evolved into base tools for solving difficult problems in various fields, including finance, industry, healthcare, human resources, software development and defect prediction, agriculture and logistics, just to name few ( Buchanan, 2019 ; Peres et al, 2020 ; Yu, Beam & Kohane, 2018 ; Dobrojevic & Bacanin, 2022 ; AVSystem, 2020 ; Biliavska, Castanho & Vulevic, 2022 ; Zheng et al, 2022 ; Holliday, Sani & Willett, 2015 ; Muhammad, Abdullah & Samsiah Sani, 2021 ; Mohamed Nafuri et al, 2022 ; Abdul Rahman et al, 2021 ).…”