Inventory record inaccuracy (IRI), defined as the discrepancy between the recorded inventory quantity and the actual inventory quantity physically available on the shelf, is a substantial problem in retailing. This article summarizes the research documenting the problem of IRI within retail supply chains and reviews several potential solutions to IRI offered by operations management researchers. In addition, this article explores how execution problems within retail distribution centers (DCs) contribute to store‐level IRI. Through direct observations and interviews with retail employees, we identify numerous errors that occur within the retail DC and how such errors create a mismatch between actual and recorded store inventory. We argue that it is critical to detect, determine the root cause of, and correct such errors in an effort to prevent them from cascading from one stage of the distribution process to the next. We claim error prevention in distribution, similar to quality improvement in manufacturing, requires improving workforce practices, fool‐proofing operational processes, and appropriate incentive design. We conclude with our recommendations for further study on this topic.