Analysis of the Relationship of Age, Gender, Education, Type of Cancer With the Level of Satisfaction and Compliance of One Day Care Chemotherapy Cancer Patients at Dr. Moewardi General Hospital Surakarta

Abstract

Background Patient satisfaction is an indicator of a hospital's standards and is a measure of service quality. One day care (ODC) chemotherapy service is one of the service updates at Dr. Moewardi General Hospital facilitates chemotherapy patients to be treated in the recovery room without requiring an inpatient room so that time and costs become more efficient. Cancer patient compliance with chemotherapy requires collaborative efforts between medical personnel providing services and patients regarding the level of compliance with treatment. Cancer patient compliance is relatively low, namely only 50% -70%. One measure of success in providing quality patient care is looking at the satisfaction level of chemotherapy patients and encouraging patients to complete their chemotherapy sessions.Objective To determine the level of satisfaction and compliance of cancer patients with one day care chemotherapy services at Dr. Moewardi General Hospital and its relationship with age, gender, education and type of cancer.Methods This research is descriptive research with a quantitative approach. The sample in this study was 100 patients who met the inclusion and exclusion criteria. The data collection technique used was a questionnaire.Results The satisfaction level of chemotherapy patients assessed from the five main quality dimensions of tangibles, reliability, responsiveness, assurance and empathy was found to be 53% very satisfied, 37% satisfied and 10% quite satisfied. Cancer patient compliance with one day care chemotherapy services has reached 99%. There is a relationship between the level of satisfaction and compliance of cancer patients with one day care chemotherapy services which is significant and has a positive value. The variables age, gender, education and type of cancer do not have a significant relationship with the level of satisfaction and compliance of cancer patients.Conclusion The quality of one day care chemotherapy services at Dr. Moewardi General Hospital is classified as very good in terms of the level of satisfaction and compliance of cancer patients undergoing chemotherapy. Efforts to increase patient satisfaction will have an impact on increasing the level of cancer chemotherapy patient compliance.