Analysis of the Variables Leading to the Identification and Incorporation of Innovation Capabilities by Firms in the Colombian ICT Sector

Abstract

Due to the rapid and constant changes in the market, organizations are increasingly forced to develop innovative products or services with added value. In Colombia, a large percentage of information and communications technology (ict) firms concentrate in the city of Medellín. For these organizations, developing and implementing innovation capabilities (ics) is considered strategic and essential to strengthen their competitiveness and the economic contribution of the ict sector to the city and the country, which is reflected in the national gdp. Therefore, the purpose of this paper is to analyze the variables that lead to the identification and incorporation of ics by firms in the ict sector through a systematic literature review (slr) in the 6 most relevant bibliographic databases. The results obtained were used for the analysis of the ict sector in Medellín. According to our findings, firms must possess the necessary innovation capabilities and competencies to develop skills and knowledge oriented to research and development and to be competitive in the market, considering the transformations of the industry. In addition, identifying and incorporating ics into their organizational structures allow them to improve decision-making and create strategies that contribute to strengthening their innovation activity and competitive advantage.

Diseño de una Página Web Informativa para el Área de Telecom-Acd en la Empresa Teleperformance

“…Esto tuvo un impacto positivo en la operatividad del área, permitiendo un flujo de trabajo más eficiente y una mayor satisfacción del cliente. Dado que al tener una mejor gestión de la información con ayuda de las herramientas TIC, es posible mejorar el rendimiento y la productividad de los gestores (García & Macías, 2021;Liao et al, 2007).…”

“…Por esta razón, las organizaciones independientes de ese tamaño deben estar capacitadas para utilizar nuevas tecnologías que cambien y se actualicen con mayor rapidez (Duysters y Lokshin, 2011). Las empresas de la industria de las TIC constituyen una de las comunidades más grandes de la Cuarta Revolución Industrial (García Pineda & Macías Urrego, 2021).…”