Analysis of weakness of data validation from social CRM

Ibrahim, Ali; Ermatita, Ermatita; Saparudin,; Adetya, Zefta

doi:10.1109/icodse.2017.8285849

Cited by 10 publications

(6 citation statements)

References 3 publications

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“…authenticate files from searching for files needed to have a good customer relationship management application. So customers can easily do a better search for the needs of customers (Ibrahim, Ermatita, Saparudin, & Adetya, 2017) Customer Relationship Management is a way of crossing relationships between members and companies in order to strengthen unity in the expected needs so that they become members. Customer Relationship Management (CRM) is a marketing strategy that builds a close relationship between a company and its members.…”

Section: Methodsmentioning

confidence: 99%

Use Of Customer Relationship Management Application For Credit Union

Manurung

Purba

2019

ijebd

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Cooperatives are legal entities based on the principle of kinship, which consist of all members of natural or legal persons for the welfare of their members. Where most people want to open a business, it has to have a lot of capital to keep the business from running or growing. Kabanjahe The majority of the population opens a shop to meet their daily needs. The existence of a savings and loan unit can help people in the Kabanjahe region to open a business to improve the economy of people in Kabanjahe. Therefore, we need a system that is very helpful in the cooperative's transaction process. The Customer Relationship Management (CRM) application can support the notification process and simplify the cooperative payment process. This research can help cooperatives and cooperative members to conduct transactions and help members with notification of the funds spent and the date of the last payment of the paper.

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Section: Methodsmentioning

confidence: 99%

Use Of Customer Relationship Management Application For Credit Union

Manurung

Purba

2019

ijebd

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“…Indonesia social media users is the second largest in the world. 35.4824 million users come from Indonesia, 85% of social media users in Indonesia aged less than 35 years, the majority come from the age group 14 to 24 years with the amount of 41% [1]. One of them is social media that has been widely used in Indonesia, namely Twitter.…”

Section: Literature Reviewmentioning

confidence: 99%

Social Media Monitoring Twitter: Mobile Brand Awareness Using the Selection Sort

Ibrahim¹,

Yusmaniarti²,

Nurzani³

et al. 2020

Proceedings of the Sriwijaya International Conference on Information Technology and Its Applications (SICONIAN 2019)

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Social media platforms not only a tool to share content and opinions, they represent a company can create business opportunities and value-added business. In fact, today people move all the real life they are present in social media. Social media or social networking sites involved in our daily lives opens the possibility to discover new information, share ideas and interact with each other. With the growing popularity of networking sites such as Twitter. Hence also the increasing competition in the business, the parties co-brand marketing competition wary public vote in a virtual space like in twitter, awareness this is becoming one of the weapons business intelligence to the mobile phone brand in finding customers and maintain customer loyalty by using the select sorting method is expected to help in achieving the goal. Of the 54 respondents 92.6% have a twitter social media, which means that many of the respondents who use social media twitter in 2019 and 31.5% of respondents opened twitter 5 to 6 hours per day and 74.1% of its've seen mobile brand ad on social media twitter and 85.2% of respondents believe that it can look for many customers and maintain customer loyalty by using social media as brand awareness Twitter. , This is the insight to help businesses track the phone to a significant advantage for mobile business to improve service quality.

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“…In the benefits of implementing CRM, the data validation process in social media is of concern. Because one of the important things in the implementation of social CRM is the data the objective of this study is to show the results of research on current social CRM together see the problem this time and provide a solution (Ibrahim, Ermatita, Saparudin, & Adetya, 2018). And other research conducted by Asmara and Ratnasari (Asmara, 2016), this study measures visitor satisfaction and visitor loyalty in cave tourism by using the Net Promoter Score calculation.…”

Section: Introductionmentioning

confidence: 99%

Implementation of Electronic Customer Relationship Management in the Donation Service Information System

Ibrahim

Rezqeb

2022

J. Ris. Inform.

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LAZNAS LMI Regional Office of South Sumatra is an institution engaged in the field of religion and humanity. One of the services provided by the LMI Regional Office of South Sumatra is a donation service. However, the service is still not effective and efficient. Based on the results of the questionnaire on donation services at the LMI Regional Office of South Sumatra, the calculation results. obtained Net Promoter Score1 of -61.6% which indicates a negative value. This shows the need to improve donation services in order to create loyalty. The E-CRM concept aims to provide satisfaction and increase loyalty. Therefore we need a donation service information system that can make it easier for both LMI and donors. As well as a measurement that measures the loyalty of donors using the Net Promoter Score calculation method and the FAST system development method. From the measurement results of Net Promoter Score2, the calculation results are 77%, this shows that the loyalty of donors has increased towards the improvement of donation services at LMI Regional Office of South Sumatra.

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Analysis of weakness of data validation from social CRM

Cited by 10 publications

References 3 publications

Use Of Customer Relationship Management Application For Credit Union

Use Of Customer Relationship Management Application For Credit Union

Social Media Monitoring Twitter: Mobile Brand Awareness Using the Selection Sort

Implementation of Electronic Customer Relationship Management in the Donation Service Information System

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