“…where P(0, 0) = I m and P(n, k) = 0, n > k ≥ 0. As the service phase does not change during idle periods of the system, let P(n, k), n ≥ 1, k ≥ 0, be the square matrices of order m defined in Samanta et al [33] represent that n customers are served in k time slots. Therefore, the matrices P(n, k), n ≥ 1, k ≥ 0, satisfy…”