“…Let L(t), t ≥ 0, denote the number of customers in the orbit, called the queue length, at time t. Let B(t), t ≥ 0, denote the number of busy servers at time t. It is known (see, e.g., Liu and Zhao [41]) that {(L(t), B(t)); t ≥ 0} is an LD-QBD whose infinitesimal generator is given by Q in (4.1), where S 0 = S 1 = {0, 1, . .…”