Analyzing the Activity of Brazilian Airline Industry Professionals in Assisting Passengers with Disabilities

Silva, Flavia Helen Moreira da; Sticca, Marina Greghi; Silva, Talita Naiara Rossi da; Vidotti, Heloisa Giangrossi Machado; Menegon, Nilton Luiz

doi:10.1007/978-3-030-74602-5_42

Proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021)

2021

DOI: 10.1007/978-3-030-74602-5_42

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Analyzing the Activity of Brazilian Airline Industry Professionals in Assisting Passengers with Disabilities

Flavia Helen Moreira da Silva

Marina Greghi Sticca

Talita Naiara Rossi da Silva

et al.

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Analisis Kinerja Petugas Pasasi dalam Menangani Spesial Passenger (Whelchair) di PT Gapura Angkasa Bandar Udara Internasional Zainuddin Abdul Madjid Lombok

Firnawati,

Rahimudin

2024

aero

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Banyak kasus penumpang yang memiliki kondisi khusus disebabkan karena sakit, disabilitas, lanjut usia, wanita hamil, cacat, tunanetra dan anak-anak mereka tidak bisa melakukannya sendiri, untuk itu mereka membutuhkan pelayanan khusus yaitu berupa pengguna Wheelchair untuk membantu perjalanan mereka selama di bandara. Penelitian dengan menggunakan jenis penelitian kualitatif, Dalam penelitian ini sumber data diperoleh melalui data primer dan data sekunder. Pengumpulan data dalam melakukan penelitian ini menggunakan observasi, wawancara dan dokumentasi. Serta Teknik analisis data yang digunakan dalam penelitian meliputi: Reduksi Data, Display Data, Kesimpulan/verifikasi Hasil penelitian ini meliputi, kinerja unit Pasasi dalam Menangani Spesial Passengger (Wheelchair) di PT. Gapura Angkasa Bandar Udara Internasional Zainuddin Abdul Majid Lombok, sudah sangat baik di lihat dari aspek kualitas kerja, kuantitas kerja, tanggung jawab, kerjasama, dan inisiatif yang semua aspek sudah sangat baik dilakukan oleh petugas unit Pasasi dalam menangani spesial passenger. petugas pastinya mengalami kendala, kendala disini seperti Wheelchair yang dipakai kurang layak pakai seperti roda wheelchair berbunyi, Penumpang wheelchair tidak memiliki pendamping dalam melakukan penerbangan, dan penumpang Wheelchair tidak membawa surat pernyataan dan lain-lain kendala-kendala tersebut kerap terjadi dialami oleh petugas pasasi.

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Analisis Kinerja Petugas Pasasi dalam Menangani Spesial Passenger (Whelchair) di PT Gapura Angkasa Bandar Udara Internasional Zainuddin Abdul Madjid Lombok

Firnawati,

Rahimudin

2024

aero

View full text Add to dashboard Cite

show abstract

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Analyzing the Activity of Brazilian Airline Industry Professionals in Assisting Passengers with Disabilities

Cited by 1 publication

References 13 publications

Analisis Kinerja Petugas Pasasi dalam Menangani Spesial Passenger (Whelchair) di PT Gapura Angkasa Bandar Udara Internasional Zainuddin Abdul Madjid Lombok

Analisis Kinerja Petugas Pasasi dalam Menangani Spesial Passenger (Whelchair) di PT Gapura Angkasa Bandar Udara Internasional Zainuddin Abdul Madjid Lombok

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