Analyzing the Mediating Role of Job Burnout between Work-Life Balance and Job Satisfaction

Abstract

Nowadays, the banking industry is one of the catalysts for a country's economic growth as a financial intermediary between parties. One of the banking activities is to collect funds from the public, commonly known as funding. The funds were collected from people who have excess funds by offering various types of savings or savings products. In addition, banks also connect the funds to the public through lending or other forms to improve people's living standards. A bank's success in seeking funds and distributing loans (lending) is generally determined by the quality of human resources. Thus, this study determines the mediating role of job burnout in the relationship between work-life balance and job satisfaction. The study is designed using a quantitative approach through a survey questionnaire. A total of 100 employees of Bank ‘X’ participated across West Kalimantan and Jakarta. The data was analyzed using Structural Equation Modeling - Partial Least Square (SEMPLS). The result indicates that work-life balance significantly affects employee job satisfaction. Also, job burnout affected employee job satisfaction. However, this study found that job burnout does not mediate the relationship between work-life balance and job satisfaction. This study concludes that job burnout does not mediate the relationship between work-life balance and job satisfaction. Still, work-life balance and job burnout have been proven to predict job satisfaction.