Analyzing The Relationship Between Job Satisfaction and Turnover Intentions Among Hospitality Employees in Cape Coast

Abstract

The hospitality industry has gained much attention following its enormous contributions to economies. The job satisfaction of employees has been remarked to lead to higher productivity in the hospitality industry. This study explored the effects of employees' job satisfaction and their intention to quit. Through a quantitative research approach using regression models and descriptive statistics, the study analyzed 40 questionnaire responses from employees. The analyses revealed a significant negative relationship between job satisfaction and the turnover intention of employees. The results showed that the socio-demographics of respondents are relevant to their job happiness. It was revealed that employees had fair satisfaction with their jobs, although promotion and work conditions barely influenced their satisfaction. Based on these findings, the study recommended further practice and research.

Enhancing Organizational Effectiveness Through Employee Work Attitude: Dissection of Nigeria’s Hospitality Industry

“…Bureros (2022) argued that for customers to be satisfied with services, employees should be encouraged to make positive contributions that are targeted at customer loyalty. Studies have demonstrated that customer satisfaction can only be sustained when employees perceive a sense of belonging in the workplace (Gyebi & Bonsu, 2023;An & Han, 2020). Susanto et al (2022) stressed that owners of service businesses should not neglect any employees because some of them are very close to the customers.…”

“…Job involvement when implemented, motivates, empowers, and breeds innovative opportunities for the employees (Jung et al, 2023a). Contending further, Gyebi and Bonsu (2023) argue that one of the major reasons for job involvement is to promote a conducive working environment that recognizes the employees as potential drivers of customer satisfaction. Zhang and Eringa (2022) added that the attitude of employees could be shaped positively once they are engaged to proffer solutions to challenging phenomena facing the organization.…”