Antecedentes organizacionales y capacidades para la gestión sostenible de la cadena de suministros en economías emergentes: El caso de las firmas focales colombianas

El presente artículo tiene como objetivo desarrollar una herramienta metodológica para evaluar el desempeño de la cadena de suministro sostenible mediante un índice integral. La metodología consta de cinco pasos, enfocada en procesos, y utiliza métodos como análisis de ciclo de vida y jerarquías analíticas o de Saaty (con base en múltiples criterios). Los criterios considerados fueron productividad, servicio al cliente, valor agregado, ecoeficiencia y rentabilidad. La metodología y el índice integral fueron aplicados a una cadena de suministro de contadores de energía eléctrica. Se consideraron las dimensiones económica, ambiental y social. Como resultado esencial, se obtuvo un mejoramiento de la sostenibilidad de la cadena estudiada, lo que demostró la novedad y la factibilidad de aplicación de esta herramienta.

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Quality of service in the Heineken supply chain, México: an empirical investigation in the west of Mexico

Cruz¹,

Amezcua-Vivas²,

Mejías-Brito³

et al. 2020

JBDS

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The general objective of this work is to analyze the quality factors of the supply chain service in the western regional direction of the company Cervezas Cuauhtémoc Moctezuma - Heineken México. The analysis was framed in a model proposed by Gohain, Thambiah and Hong (2018) which measures six dimensions of service quality: the object, the process, the infrastructure, the interaction, the environment and social responsibility. A survey was applied as an instrument to collect the responses of active providers in the western region of Mexico. The results were estimated by using STATA 14 to evaluate the relationship between the proposed factors. The results highlight that the quality of the supply chain is influenced by the quality criteria of the product, the process and the interaction. In this way, this research contributes with relevant information that allows them to make quick and practical decisions to use those responsible for the company's supply chain, as well as other economic sectors.

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Antecedentes organizacionales y capacidades para la gestión sostenible de la cadena de suministros en economías emergentes: El caso de las firmas focales colombianas

Cited by 3 publications

References 159 publications

Bridging institutional voids via supplier development in base of the pyramid supply chains

Bridging institutional voids via supplier development in base of the pyramid supply chains

Evaluación del desempeño de la cadena de suministro sostenible enfocada en procesos

Quality of service in the Heineken supply chain, México: an empirical investigation in the west of Mexico

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