“…Findings from the academic arena are inconclusive as well. Although some researchers have found a strong, positive relationship between POS and desired employee outcomes (Babakus et al, 1996;Eisenberger et al, 1990;Randall et al, 1999;Whitener, 2001), others have found the relationship to be weak (e.g., Blau et al, 2001;Coyle-Shapiro and Kessler, 2000;Stinglhamber and Vandenberghe, 2003), or even negative (e.g., Cropanzano et al, 1997;Masterson et al, 2000). Conflicting findings such as these are problematic considering the resources firms are investing in these programs, and highlight the need for clarification.…”