Antecedents and consequences of knowledge management systems usage in <scp>J</scp>ordanian banking sector

Okour, Mohammad; Chong, Chin Wei; Asmawi, Arnifa

doi:10.1002/kpm.1586

Cited by 9 publications

(14 citation statements)

References 62 publications

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“…Secondly, the existence of latent constructs with multiple indicators (perceived compatibility, relative advantage, system complexity and knowledge or information quality). Thirdly, many researchers in the field of information systems adoption and usage have used the SEM approach in their studies (Abdelrahman, 2013; Al-Busaidi, 2005; Chuang et al , 2012; Okour et al , 2019). Given assumptions have formulated the rationality of applying SEM as a primary statistical technique for this study.…”

Section: Methodsmentioning

confidence: 99%

“…KMS refers to any IT-based systems developed to support and enhance the organisational processes of knowledge creation, storage/retrieval, transfer and application (Alavi and Leidner, 2001). Several strategic benefits can be achieved by using the implemented KMS; particularly, boosting decision makers’ capabilities in producing more effective decisions (Okour et al , 2019). However, KMS will have no value if not brought to an actual level of system usage (Al-Busaidi, 2005; Kulkarni et al , 2006).…”

Section: Introductionmentioning

confidence: 99%

“…As a result, it enhances decision maker’s performance, particularly their ability to make better decisions in comparing with old techniques (Abdelrahman, 2013, 2019; Nattapol et al , 2010; Simon, 2016). The actual usage for KMS can produce more satisfied users who are better able to institutionalise the core advantages from such usage behaviour (Chuang et al , 2012; Nattapol et al , 2010; Okour et al , 2019).…”

Section: Introductionmentioning

confidence: 99%

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Knowledge management systems usage: application of diffusion of innovation theory

Okour

Chong

Fattah

2021

GKMC

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Purpose The purpose of this study is to investigate the influence of technological antecedents on the usage of decision makers for the implemented knowledge management system (KMS) amongst Jordanian banks. This study extends the investigation by assessing the influence of knowledge or information quality on KMS usage. This study aims to assess whether knowledge or information quality is significantly correlated to system compatibility, relative advantage and complexity (technological antecedents). Design/methodology/approach The study model was developed by using Rogers’ diffusion of innovation (DOI) theory, on which seven hypotheses were developed. To examine these research hypotheses, a self-administered questionnaire was carried out with 341 decision makers who are using the KMS to perform their job-related activities. Structural equation modelling analysis of moment structures software was used for data analysis. Findings The findings revealed that decision makers usage of the implemented KMS’s is affected significantly by relative advantages, system complexity and knowledge quality, but not system compatibility. Moreover, the findings showed that knowledge quality is significantly correlated with DOI technological antecedents. Practical implications Bank managements are now in a better position to understand what kind of resources and supports are needed to achieve the maximum pay-off from KMS usage within their banks. This study has proved that it is not sufficient for Jordanian banks to focus solely on the system quality; they must also take the quality of knowledge or information (system output) as a critical factor that can affect their investments in KMS’s. Originality/value This study is one of the limited conducted studies to investigate the importance of KMS usage and related antecedents in the Arab world; particularly, in the context of the Jordanian banking sector. The findings of this study have contributed to the Jordanian financial sector for its vital evaluation of the KMS actual usage behaviour. Findings can be used by the Jordanian ministry of finance to improve the understanding of the factors influencing KMS usage in the financial sector. This study has contributed to reducing the gap of DOI literature amongst developed and developing countries, particularly in the Jordanian context.

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Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Knowledge management systems usage: application of diffusion of innovation theory

Okour

Chong

Fattah

2021

GKMC

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“…Apart from its benefits (Wei et al , 2012; Okour et al , 2019; Parekh, 2009), knowledge sharing has an additional component, that is, the creation of new knowledge and innovative ideas (Cabrera and Cabrera, 2005). In practice, knowledge sharing is not a target in itself, rather it is considered as a means to an end.…”

Section: Knowledge Sharing and Knowledge Management Systemmentioning

confidence: 99%

Knowledge sharing and self-efficacy in an EFL context: the mediating effect of creativity

Parhamnia

Farahian

Rajabi

2021

GKMC

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Purpose As demonstrated in the literature, teachers’ knowledge sharing, self-efficacy and creativity display certain levels of cause-and-effect and correlational connections from different perspectives. Nonetheless, few studies, if any, have been reported on the interplay of these three concepts in the context of the language classroom. As such, this study aims to test a structural model of English as a foreign language (EFL) teachers’ knowledge sharing, self-efficacy and creativity and specifically to examine the hypothesis that creativity mediates the relationship between EFL teachers’ knowledge sharing and self-efficacy. Design/methodology/approach The participants were 384 EFL teachers from different language institutes across Iran. The EFL teachers were selected based on random stratified sampling method. To verify the research hypotheses, a quantitative correlational design was used in the present study. The quantitative data was collected using three questionnaires, and then descriptive and inferential statistics were used to analyze the data. Therefore, we used the EFL teachers’ creativity questionnaire developed by Khany and Boghayeri (2014), knowledge sharing behavior scale by Ramayah et al. (2014) and teachers’ self-efficacy questionnaire by Tschannen-Moran and Hoy (2001). To analyze the data, Pearson correlation and multiple regression were run. Findings The findings revealed the hypothesized model of relationships among the study variables. The results also confirmed the mediator role of creativity. The implications of the findings in relation to creativity, knowledge sharing and self-efficacy are discussed. Originality/value The bulk of research on teacher self-efficacy has concentrated fairly adequately on its relationship with factors such as teachers’ reflective practice, critical thinking, emotional intelligence, personality and student achievement. What seems to be rather missing in this line of research has to do with the exploration of the possible links among knowledge sharing, self-efficacy and creativity as interacting variables, especially in the context of Iran where teachers’ knowledge sharing is lower than expected. More importantly, no previous investigation has tapped into the mediating effect of creativity on the connection between English teachers’ knowledge sharing and self-efficacy.

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“…Knowledge management has emerged as one the most important areas in management practices. Most decisions in banking sector are knowledge based, through knowledge management, employees can access, store and share various knowledge, as well as work to renew knowledge and exchange ideas and experiences at various levels of administration [19][20][21]. KM simplifies the delivery of effective information that are used in institution's processes from planning, consulting and decision making [22][23][24].…”

Section: Introductionmentioning

confidence: 99%

Assessment of Knowledge Management Application in Banking Sector of Sudan: Case Study Farmer’s Commercial Bank

Elhassan¹,

Yousif²,

Suliman³

2021

IJIEEB

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Knowledge management is one of the contemporary developments that ensure today's institutions generate, distribute and apply knowledge to help in administrative decision making, encourage creativity, increasing competitiveness and improving their performance. The study aimed to identify the degree of application of knowledge management concept in Sudanese banks, "Case study: Commercial Farmer's Bank". The study focuses on knowledge management and the statistical differences related to gender, age, academic qualification and period of service at the bank. To achieve the aim of the study, the descriptive analytical approach was used. The research relied on the questionnaire as the main tool for data collection. The study population consisted of bank employees in their various positions. A total of 60 questionnaires were distributed, of which 58 were returned for statistical analysis. The results of the study followed standard methodology based on the state of the arts researches. The study found that the degree of application of knowledge management was medium in the field of knowledge creation and acquisition, reaching 68% and high in the field of knowledge storage 74%, knowledge sharing 76% and knowledge application 77%. The results also showed that there were no statistical differences related to gender, age, academic qualification and period of service.

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Antecedents and consequences of knowledge management systems usage in Jordanian banking sector

Cited by 9 publications

References 62 publications

Knowledge management systems usage: application of diffusion of innovation theory

Knowledge management systems usage: application of diffusion of innovation theory

Knowledge sharing and self-efficacy in an EFL context: the mediating effect of creativity

Assessment of Knowledge Management Application in Banking Sector of Sudan: Case Study Farmer’s Commercial Bank

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