“…Understanding uncertainty becomes a serious "organizational reality" (Huff et al, 2016). Determining how decision-makers respond in ways designed to reduce the negative impacts of environmental uncertainty is critical for explaining organizational performance and stability (Chawla et al, 2012;Perminova, 2011). This study builds upon the literature on general contingency theories (Luthans & Stewart, 1977), types of uncertainty (Milliken, 1990), models of interpretation (Daft & Weick, 1984), and the information uncertainty approach (Kreiser & Marino, 2002) to propose and test an exploratory model that empirically informs the link between a KM enabler and/or contingency variable (PEU, an external pandemic-induced uncertainty factor) and KM processes, which are KS subprocesses (KC and KD behaviors, two internal behavioral indicators).…”