Antecedents of customer loyalty: An empirical synthesis and reexamination

Pan, Yue; Sheng, S.; Xie, Frank Tian

doi:10.1016/j.jretconser.2011.11.004

Cited by 235 publications

(217 citation statements)

References 56 publications

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“…This is because consumer brand loyalty has a strong positive influence on purchase intentions , Pan et al, 2012. A study by Autry (2005) suggests that RL allows companies opportunities to differentiate themselves and build consumer confidence in the company brand.…”

Section: Product Redesign Capabilities and Performance Impactmentioning

confidence: 99%

An examination of drivers and barriers to reducing carbon emissions in China’s manufacturing sector

Subramanian

Abdulrahman

2017

IJLM

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Purpose: Carbon Efficient Practices (CEPs) are gaining momentum due to the serious consequences of climate change. While past studies have focused on the effects of either drivers or barriers to green practices especially in the context of developed countries, relatively little attention has been devoted to the simultaneous effects of drivers and barriers on product redesign, particularly in the context of China.Design/methodology/approach: Using a blend of the Contextual Interaction Theory and Newton's 2 nd Law of Motion, this paper proposes a conceptual model that simultaneously examines the impact of CEP drivers and barriers on product redesign and performance.

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Section: Product Redesign Capabilities and Performance Impactmentioning

confidence: 99%

An examination of drivers and barriers to reducing carbon emissions in China’s manufacturing sector

Subramanian

Abdulrahman

2017

IJLM

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“…[19,20] recognised trust as an important aspect in developing long-term customer relation. [21][22][23] concluded that there exists a positive and significant relationship between trust and customer loyalty. Thus, creating an enabling environment in which an organization or retailer gains the trust of the customer is a key to the success of online businesses.…”

Section: Trustmentioning

confidence: 99%

Customer Loyalty towards Internet Banking in Nigeria

Ogiri¹

2017

JAEF

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Abstract. Easy accessibility of information on banking activities has enabled customers to easily compare various bank products and thereby easily switch from one bank to another, resulting in diminishing customer loyalty. This results in retail banks continually working hard to make new innovations or improve their internet banking services in order to make their bank a better choice for the customer. Previous researches have shown that customer loyalty is essential for the survival and profitability of e-commerce. We investigate whether customers' trust, satisfaction, commitment, bank reputation, and the bank's website quality predict customer e-loyalty in a survey using structured questionnaire. Ordered logistic regression analysis was used to analyse the data. The results of the study revealed that bank reputation, satisfaction, trust, and commitment have a significant and positive impact on customer e-loyalty towards internet banking in Nigeria. However, website quality has a positive but insignificant influence on customer e-loyalty towards internet banking. The result further showed that reputation is an essential factor in building customer e-loyalty.

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“…In this stream of research, most of the studies confirm that there is positive relationship between service quality and customer loyalty and customer satisfaction is usually the mediator between them (Chodzaza & Gombachika, 2013;Chu et al, 2012). In addition, in a meta-analysis about customer loyalty antecedents, the results show that the effect of quality on loyalty become stronger over time (Pan et al, 2012). As a result of the analysis, the following hypothesis is offered: …”

Section: Customer Satisfaction and Customer Loyaltymentioning

confidence: 93%

Talent Management in an Organization

Rubáková¹

2016

12th Annual International Bata Conference

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Antecedents of customer loyalty: An empirical synthesis and reexamination

Cited by 235 publications

References 56 publications

An examination of drivers and barriers to reducing carbon emissions in China’s manufacturing sector

An examination of drivers and barriers to reducing carbon emissions in China’s manufacturing sector

Customer Loyalty towards Internet Banking in Nigeria

Talent Management in an Organization

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