Antecedents of frustration in crowd work and the moderating role of autonomy

Strunk, Kim; Faltermaier, Stefan; Ihl, Andreas; Fiedler, Marina

doi:10.1016/j.chb.2021.107094

Cited by 13 publications

(12 citation statements)

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“…The authors proved that frustration has strengthened from the person's inability to disconnect from work. "Thus, workers' inability to disconnect from work can lure them into excessive availability for taking on additional tasks" [30]. People can separate main and subordinate tasks, set time limits for task performing and regulate the measure of their involvement in the problem.…”

Section: Discussionmentioning

confidence: 99%

Choice of conflict resolution strategies in negative emotional states

Savchenko

Kovalkova²,

Ловка³

et al. 2022

SHS Web Conf.

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The article presents the results of checking the hypothesis that the choice of conflict resolution strategy depends on the negative emotional states (anxiety, frustration, aggression, rigidity). The Rosenzweig Picture-Frustration test, «Anxiety. Frustration. Aggression. Rigidity (AFAR)» test, Thomas-Kilmann Conflict Mode Instrument (TKI) have been used for diagnosis of participants` psychological features. Students of Ukrainian universities have formed the sample. Correlational analysis was performed (SPSS 17.0) to identify the associations between emotional states and behavioral reactions. An association has been established between the state of rigidity and the application of the competing strategy (negative), avoiding (positive); between the state of frustration and the frequency of application of competing (negative), accommodating (positive). The results showed that the possibility of implementing a strategy of avoiding in a state of rigidity is associated with unpreparedness for extrapunitive reaction and expectations that the situation will resolve itself (impaunitive reaction). Therefore, the connections between negative emotional states and the choice of poorly productive conflict resolution strategies may depend on protective mechanisms that are activated in a state of frustration.

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Section: Discussionmentioning

confidence: 99%

Choice of conflict resolution strategies in negative emotional states

Savchenko

Kovalkova²,

Ловка³

et al. 2022

SHS Web Conf.

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“…(Deng et al, 2016; Durward et al, 2020; Möhlmann et al, 2021; Strunk et al, 2022; Taylor & Joshi, 2019; Ye & Kankanhalli, 2017)…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…(Durward et al, 2016; Fieseler et al, 2019; Schlagwein et al, 2019; Strunk et al, 2022; Wood et al, 2019; Zyskowski et al, 2015)…”

Section: Theoretical Backgroundunclassified

“…(Anwar & Graham, 2021;De Stefano, 2016;Dunn, 2020;Schlagwein et al, 2019;Taylor & Joshi, 2019;Wood et al, 2019) Autonomy Workers experience a great deal of autonomy in choosing tasks varied in topic and complexity, thereby being self-determined and independent from supervisors. Durward et al, 2020;Möhlmann et al, 2021;Strunk et al, 2022;Taylor & Joshi, 2019;Ye & Kankanhalli, 2017) Individuals are responsible for finding work, which results in financial insecurity, an unclear career path, having to accept monotonous tasks, and working long and odd hours. This also inhibits workers' disconnecting from work.…”

Section: Flexibilitymentioning

confidence: 99%

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Building professional holding environments for crowd work job crafting through online communities

Strunk

Strich

2023

Information Systems Journal

Self Cite

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Work is increasingly being organised via online platforms outside guiding organisational structures. Instead of having colleagues at work, crowd workers connect in online communities. We investigate how crowd workers build professional holding environments in online communities to compensate for the lack of organisational structures and we consider how they craft their crowd work activities to enhance their work experience and reduce its long‐term precarity. Following a qualitative research design, this paper uses 675 forum interactions collected across six online communities. Based on our findings, we propose the concept of professional holding environments and provide a model for building such holding environments and job crafting in online communities. We thereby expand previous research on holding environments comprised of family members and friends by revealing the impact of professional online communities and their role in professionalisation and crafting supportive social structures in online crowd work.

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“…Since the interaction and tasks of workers also create altered possibilities of control (Malsch & Schulz-Schaeffer, 2007;Pfeiffer, 2018), it is empirically unclear how control options are perceived by the users and how the worker's perception of autonomy is influenced by this. In any case, the worker's perception of autonomy and control has a critical impact on work behaviour and performance (Strunk, Faltermaier, Ihl, & Fiedler, 2021). This article is dedicated to the question of how self-reliant digital systems (SDS) affect the interrelation of worker autonomy and control perception.…”

Section: Introductionmentioning

confidence: 99%

In control or out of control?

Bardmann¹,

Ruiner²,

Künzel³

et al. 2023

WOLG

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Self-reliant digital systems (SDS) can adapt to changing circumstances and environments, evaluate complex situations, make decisions and optimise processes. In this context, work processes also change, since SDS are controlled by workers but are also partly out of control, that is, processing information independently and without worker influence. It can be expected that handling and interacting with SDS impact workers’ perception of autonomy and control and their interrelationship. This paper focuses on these developments at airports and is based on 24 interviews with airport and flight staff. The findings point to a difference between objective control and the perception of control. Moreover, we identify autonomy-enhancing and autonomy-restricting forms of control in contexts using SDS. In this sense, the article contributes to clarifying autonomy and control in the specific context of SDS at airports and conceptualising the interrelation of autonomy and control.

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Antecedents of frustration in crowd work and the moderating role of autonomy

Cited by 13 publications

References 100 publications

Choice of conflict resolution strategies in negative emotional states

Choice of conflict resolution strategies in negative emotional states

Building professional holding environments for crowd work job crafting through online communities

In control or out of control?

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