Antecedents of patients’ trust in pharmacists: empirical investigation in the United Arab Emirates

Siddiqua, Ayisha; Abdul, Waheed Kareem; Ayan, Shatha; Azm, Lamis Al; Ali, Sara

doi:10.1111/ijpp.12359

Cited by 11 publications

(15 citation statements)

References 35 publications

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“…Overall, the final model highlights that role awareness and pharmacist familiarity explains 38.7% of the variance in pharmacist trust. These findings reinforce 7 and extend 6 , 7 our understanding of the antecedents of pharmacist trust. Specifically, the final model revealed that pharmacist familiarity has a stronger influence than role awareness in assessments of pharmacist trust.…”

Section: Discussionsupporting

confidence: 78%

“…While interpersonal trust has been explored in health care generally, empirical research focused on the various aspects of interpersonal trust within a community pharmacy context is limited. Though interpersonal trust has been measured in multiple studies, and antecedents have been modelled, 6 , 7 no study operationalized trust in the same way, making comparability of findings difficult and highlighting the need for consistent measurement. Building on Hall et al’s 1 , 11 interpersonal trust in health care context, this research presents a unidimensional and condensed measure of interpersonal trust between patient and pharmacist that is parsimonious, reliable, and valid.…”

Section: Discussionmentioning

confidence: 99%

“…4 Within the community pharmacy setting, research on trust has focused on various aspects of pharmacy practice and management. More common areas of research include trust in pharmacists and its impact on customer satisfaction, pharmacy selection and loyalty, 5 antecedents of pharmacist trust, 6,7 trust in the pharmacy-drug wholesale relationship, 8 and pharmacist trust compared with and between other health care professionals, 9 including well-known polls. 10 In health care contexts, interpersonal trust is the type of trust that exists between patients and health care providers including doctors, nurses, and pharmacists.…”

Section: Introductionmentioning

confidence: 99%

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Awareness, Familiarity, and Pharmacist Trust: A Structural Equation Model Analysis

Morrison

Boyle

Mahaffey

2022

Journal of Pharmacy Technology

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Background: Trust in health care professionals is critical in the health care system and is needed for a patient to seek care, reveal sensitive information, and follow a specified treatment plan, among other things. Objective: To better understand trust in community pharmacists, this research develops a model of how patient awareness of the different community pharmacy roles (role awareness) and pharmacist familiarity influences pharmacist trust. Methods: A survey of pharmacy patients in Nova Scotia, Canada, occurred in November and December 2019, with quota sampling used to achieve representativeness by age, gender, and household income. A total of 640 usable surveys were obtained. Consistent partial least squares was deployed to test and refine the model. Results: Overall, the final model highlights that both role awareness and pharmacist familiarity influence patient assessments of pharmacist trust and explains 38.7% of its variance. Pharmacist familiarity has a stronger influence than role awareness on pharmacist trust. Results of the consistent partial least squares multigroup analysis found no statistically significant differences in the model based on patient gender. Conclusion: This research provides a means to capture interpersonal trust in community pharmacists and identifies 2 key determinants of such trust. This research also provides guidance on how to assess pharmacist trust, the value of patients knowing their pharmacist, and the value of patient awareness of the roles of the various professionals behind the counter. Such knowledge will help pharmacy managers, associations, and regulatory authorities develop evidence-informed plans to assess, rebuild, and sustain trust.

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Section: Discussionsupporting

confidence: 78%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Awareness, Familiarity, and Pharmacist Trust: A Structural Equation Model Analysis

Morrison

Boyle

Mahaffey

2022

Journal of Pharmacy Technology

View full text Add to dashboard Cite

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“…The perceived customer value further influences consumer satisfaction and consumer loyalty, with a more salient effect in pharmacy services by comparison with other service-intensive industries [ 24 ]. In addition, we also measured the level of trust in the advice received in pharmacies as a unidimensional construct [ 63 ].…”

Section: Methodsmentioning

confidence: 99%

Determinants of Satisfaction with Services, and Trust in the Information Received in Community Pharmacies: A Comparative Analysis to Foster Pharmaceutical Care Adoption

et al. 2021

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Patient’s satisfaction with community pharmacy services, and patients’ trust in the information received in community pharmacies are important drivers of pharmaceutical care adoption. An online questionnaire assessing patient satisfaction with the services received in pharmacies and trust in the pharmacist’s advice, along with their determinants, was administered to 343 Romanian chronic and non-chronic patients. Using various statistical tests, exploratory factor analysis, and robust regression we explored determinants of satisfaction and trust. We found that satisfaction with services is predicted by pharmacists’ attitude (β = 631, p < 0.001), low waiting time (β = 0.180, p < 0.001), affordable cost of the drugs (β = 0.09, p = 0.009), and drug availability (β = 0.157, p < 0.001). At the same time, trust in the information received is driven by pharmacists’ attention (β = 0.610, p < 0.001), whether the patient received precautionary information (β = 0.425, p < 0.001), low waiting time (β = 0.287, p < 0.001), and whether the respondent is a chronic patient or not (non-chronic patients express more trust, β = 0.328, p = 0.04). Our study expands the existing paradigm that sees trust as a simple predictor of satisfaction by showing that trust and satisfaction are predicted by different variables, and thus they should be addressed using different strategies. In fact, we found that they share only one predictor—waiting time, highly significant in both cases. Our findings show that, without prioritizing trust in the information received in community pharmacies to reduce information asymmetry between patient and pharmacist, the focus only on patient satisfaction may lead to a scenario in which community pharmacies will end up to be better integrated in the business sector and not in the public health system.

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“…To increase patients' reliance in pharmacists, pharmacy organizations and governments should also work to increase patients' contentment with pharmacies and their ability to self-administer medications. [70].…”

Section: Taha Et Al (2016) -Indonesiamentioning

confidence: 99%

Emerging Roles of Community Pharmacist in Public Health: A Review on ASIA

G¹,

U.²,

N.³

et al. 2022

IJRPR

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This study's aim was to conduct a comprehensive review of previously published research publications related to the emerging roles of community pharmacists in public health in Asia. It aims to analyze the new roles that community pharmacists are being called upon to fill in Asian regions in public health with also a focus on maximizing the full capacity of pharmacist skills and development to public health, a continuing advocate, and first-line empowerment of providing pharmacy information queries. The written works of this study utilized a systematic search of existing literature, including articles reporting on the emerging roles of community pharmacists in public health, using the following databases: Cochrane, Google Scholar, Science Direct, PubMed/Medline, and Research Gate. Hand searching relevant articles on the research topic were employed to help ensure the confinement of all necessary existing literature/articles. The intervention or services types are classified based on the following: smoking cessation services, weight management services, alcohol reduction services, chronic disease management, drug misuse prevention and management services, and immunization and vaccination services; each comprises different major processes aiming to improve an individual's health status providing ways upon validation that are crucial for the betterment of public healthcare. In accordance with the studies, community pharmacist-led public-health programs markedly strengthened the efficiency, steadfastness, and cost-effectiveness of the allocation of public health resources whilst still optimizing the health of clients and patients, specifically whenever it arrives at assessing prospective issues and individuals who seek specialized care. Notwithstanding such, community pharmacy operations still necessitate modification to satisfy the evolving demands of consumers of modern medications. Training must attempt to boost pharmacists' confidence in supplying these services if community pharmacies are to elevate the public health services they serve. A proactive approach to the delivery of public health care by confident, well-trained pharmacists should have a favorable impact on client attitudes and health.

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Antecedents of patients’ trust in pharmacists: empirical investigation in the United Arab Emirates

Abstract: Objectives To empirically identify the antecedents that influence patients trust in pharmacists.

Cited by 11 publications

References 35 publications

Awareness, Familiarity, and Pharmacist Trust: A Structural Equation Model Analysis

Awareness, Familiarity, and Pharmacist Trust: A Structural Equation Model Analysis

Determinants of Satisfaction with Services, and Trust in the Information Received in Community Pharmacies: A Comparative Analysis to Foster Pharmaceutical Care Adoption

Emerging Roles of Community Pharmacist in Public Health: A Review on ASIA

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