Antecedents to IT personnel's intentions to leave: A systematic literature review

Ghapanchi, Amir Hossein; Aurum, Aybüke

doi:10.1016/j.jss.2010.09.022

Cited by 147 publications

(130 citation statements)

References 38 publications

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“…Since 1980, close to 100 studies focused on the voluntary turnover of IT personnel alone, further reinforcing the importance of this problem in the IT sector (Ghapanchi & Aurum, 2011;Joseph, Ng, Koh & Ang, 2007). Voluntary turnover occurs when the decision to leave the organisation is at the employee's discretion.…”

Section: Literature Review Turnover and Turnover Intentionsmentioning

confidence: 99%

“…Role stressors are one of the ongoing challenges facing IT personnel (Ghapanchi & Aurum, 2011). A number of IT researchers make a strong case that role stressors result in emotional exhaustion, job dissatisfaction and turnover intention (Dhar & Dhar, 2010;Lim & Teo, 1999;Moore, 2000).…”

Section: Hypothesesmentioning

confidence: 99%

“…Substantial evidence from two recent systematic reviews found that job satisfaction is negatively related to turnover intentions (Ghapanchi & Aurum, 2011;Joseph et al, 2007). However, few studies have tested the possibility of a meditational nature of job satisfaction (Yousef, 2014).…”

Section: Hypothesesmentioning

confidence: 99%

“…Some studies have indicated that supervisor support interacts with role stressors in predicting job satisfaction, whereas other studies have not found evidence for such an interaction (Kirmeyer & Dougherty, 1988). Other studies found that individuals who receive high levels of supervisor support cope better with stress and are more satisfied with their jobs (Erturk, 2014;Ghapanchi & Aurum, 2011). While some studies suggest that supervisor support acts as a buffer that moderates the relationship between role stressors and job satisfaction, other studies have failed to replicate these results (Baloyi, Van Waveren & Chan, 2014).…”

Section: Hypothesesmentioning

confidence: 99%

“…Factors such as role ambiguity, role conflict, role overload, exhaustion, stress and burnout offer useful explanations for turnover decisions in IT (Johnson & Stinson, 1975). A number of studies report that role-related demands, insufficient time to keep abreast with changing technologies, lack of resources and lack of support are among the primary sources of stress facing IT personnel (Ghapanchi & Aurum, 2011). In fact, role ambiguity and role conflict are the most often cited drivers of IT turnover (Lee, 1999).…”

Section: Introductionmentioning

confidence: 99%

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Role stress and turnover intentions among information technology personnel in South Africa: The role of supervisor support

Naidoo

2018

SA j. hum. resour. manag.

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Orientation: High turnover of information technology (IT) personnel is a major problem facing many global and local organisations. An increasingly important area of turnover research of IT personnel experiencing role stress involves examining their perceptions of supervisor support.Research purpose: This study aimed to examine the effects of role-related stress and supervisor support on job satisfaction, job performance and IT turnover intentions.Motivations for the study: It is important to assess from both a theoretical and a practical perspective the extent to which turnover can be explained by relational factors such as supervisor support.Research design, approach and method: An online voluntary survey yielded a sample of 163 respondents. Six constructs were measured: turnover intention, job performance, job satisfaction, supervisor support, role ambiguity and role conflict. A total of 158 usable responses were subjected to descriptive, correlation and regression analysis. Mediation and moderation effects were assessed using a multiple regression bootstrapping procedure.Main findings: Role ambiguity has a greater impact on job satisfaction than role conflict. Job satisfaction fully mediated the relationship between role stress and turnover intention. Supervisor support mediated the relationship between role stressors and job satisfaction and role stressors and job performance. There was no evidence in favour of a moderating role of supervisor support.Practical and managerial implications: Higher priority should be given to tackling role ambiguity. Supervisor support can increase job satisfaction, improve job performance and ultimately reduce turnover intentions, despite the presence of role stress.Contribution or value-add: Human resource managers and IT managers could use these results to improve job performance and staff retention.

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Section: Literature Review Turnover and Turnover Intentionsmentioning

confidence: 99%

Section: Hypothesesmentioning

confidence: 99%

Section: Hypothesesmentioning

confidence: 99%

Section: Hypothesesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Role stress and turnover intentions among information technology personnel in South Africa: The role of supervisor support

Naidoo

2018

SA j. hum. resour. manag.

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A taxonomy of antecedents to user adoption of health information systems: A synthesis of thirty years of research

Najaftorkaman

Ghapanchi

Talaei-Khoei

et al. 2014

Asso for Info Science & Tech

Self Cite

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In the past three decades, several studies have extracted antecedents to the user adoption of health information systems (HIS). This study proposes a reflective pause on the HIS adoption literature to broaden our understanding of factors contributing to the user adoption of electronic medical record (EMR). This paper provides a comprehensive taxonomy of the factors influencing the user adoption of EMR and classifies these factors into meaningful categories. We searched the selected keywords on several academic databases and found an initial set of 9,684 studies. We excluded papers on the basis of their title, abstract, and full text (89 remaining papers). The effectiveness of adoption theories has been explored based on the empirical results identified in the EMR research. Furthermore, according to the conceptualization of the factors in the literature, a list of 78 factors affecting EMR adoption was identified. These factors were classified to eight categories: individual factors, psychological factors, behavioural factors, environmental factors, organizational factors, financial factors, legal factors, and technical factors. The results have implications for researchers and practitioners, including policymakers, marketers, information technology (IT) professionals, health information management (HIM) practitioners, health practice managers, and EMR system developers.

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Career Abandonment Intentions among Software Workers

Colomo‐Palacios

Casado‐Lumbreras

Misra

et al. 2012

Hum Ftrs & Erg Mfg Svc

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Within the software development industry, human resources have been recognized as one of the most decisive and scarce resources. Today, the retention of skilled IT (information technology) personnel is a major issue for employers and recruiters as well, since IT career abandonment is a common practice and means not only the loss of personnel, knowledge, and skills, but also the loss of business opportunities. This article seeks to discover the main motivations young practitioners abandon the software career. To achieve this objective, two studies were conducted. The first study was qualitative (performed through semistructured interviews) and intended to discover the main variables affecting software career abandonment. The second study was quantitative, consisting of a Web‐based survey developed from the output of the first study and administered to a sample of 148 IT practitioners. Results show that work‐related, psychological, and emotional variable are the most relevant group of variables explaining IT career abandonment. More specifically, the three most important variables that motivate employees to abandon the career are effort–reward imbalance, perceived workload, and emotional exhaustion. In contrast, variables such as politics and infighting, uncool work, and insufficient resources influence to a lesser extent the decision to leave the career. © 2012 Wiley Periodicals, Inc.

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Antecedents to IT personnel's intentions to leave: A systematic literature review

Cited by 147 publications

References 38 publications

Role stress and turnover intentions among information technology personnel in South Africa: The role of supervisor support

Role stress and turnover intentions among information technology personnel in South Africa: The role of supervisor support

A taxonomy of antecedents to user adoption of health information systems: A synthesis of thirty years of research

Career Abandonment Intentions among Software Workers

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