Antenatal Clinic Waiting Time, Patient Satisfaction, and Preference for Staggered Appointment–A Cross-Sectional Study

Abdus-Salam, RA; Adeniyi, Ade Fatai; Bello, FA

doi:10.1177/23743735211060802

Cited by 12 publications

(8 citation statements)

References 18 publications

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“…Time spent in antenatal clinics is a major disincentive for pregnant women and a barrier to the administration of ANC. Long waiting times and poor patient satisfaction may cause poor utilization (Abdus-salam, Adeniyi & Bello, 2021).…”

Section: Resultsmentioning

confidence: 99%

The Effect of Service and Satisfaction of Pregnant Women on Antenatal Visits to Midwives

Tabelak

Kiah²,

Tadom³

2022

j. info kesehat.

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The utilization of antenatal services for pregnant women can be determined based on the achievements of K1 (first contact) and K4 (4 times contact) during pregnancy with competent and authorized health workers. The World Health Organization asserts that the attitude and performance of health workers are an essential elements of service quality as it affects the understanding and satisfaction of women, partners, and families in seeking ANC, delivery, and postnatal services. The objective of this research is to examine the effect of antenatal care by midwives and the satisfaction of pregnant women on antenatal visits. The type of this research is analytic observational with a cross-sectional design, performed from March - June in Kupang City. The research subjects were 120 pregnant women with a gestational age of 36 weeks. Data collection employed questionnaires and MCH Handbook. The analysis conducted was univariate and bivariate by employing the Chi-square test with Alpha = 0.05. The results of the study on 120 pregnant women demonstrated that most of the pregnant women received good service (98.3%) and most of whom (60%) were satisfied with the services they experienced. Seventy-one people (59.2%) possessed complete visits. The Chi-square test results revealed relationship between service and satisfaction of pregnant women with antenatal visits (p = 0.652, p = 0.324). The majority of pregnant women had thorough consultations, received adequate antenatal care, and were pleased with the services they received. In addition to satisfaction, health services and programs must be performed in accordance with local culture and language in order to be accepted by the community, encompassing a decision-making culture that can influence pregnant women's visits to health facilities. Distance, education, profession, parity, and the husband's support can all have an impact on the mother's adherence to antenatal visits.

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Section: Resultsmentioning

confidence: 99%

The Effect of Service and Satisfaction of Pregnant Women on Antenatal Visits to Midwives

Tabelak

Kiah²,

Tadom³

2022

j. info kesehat.

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“…In studies that have documented low satisfaction, 23 – 26 high costs, disrespectful interactions with health-care providers, and long wait times are frequent complaints from clients about the quality of services received. Several studies and a systematic review and meta-analysis 26 – 28 found that client satisfaction is greatest when wait times are less than 1 hour. Antenatal care clients in Mozambique reported more positive experiences and increased numbers of visits after an appointment scheduling pilot study reduced wait times, suggesting that improving client experiences may improve uptake of critical services, including IPTp3+.…”

Section: Discussionmentioning

confidence: 99%

Understanding Antenatal Care Service Quality for Malaria in Pregnancy through Supportive Supervision Data in Tanzania

Tesha,

Makwaruzi,

Haws

et al. 2024

The American Journal of Tropical Medicine and Hygiene

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Malaria in pregnancy (MiP) is associated with maternal anemia, spontaneous abortion, and infant and maternal death. In Tanzania, MiP service data are collected through routine Malaria Services and Data Quality Improvement (MSDQI) supportive supervision rounds at antenatal care (ANC) facilities. Using structured assessment tools, the U.S. President’s Malaria Initiative Impact Malaria Project reviewed two annual rounds of MSDQI data (492 facilities in 2021 and 522 facilities in 2022), including ANC records and client satisfaction interviews. We assessed coverage of key MiP care components, used logistic regression to analyze uptake of the recommended three or more doses of intermittent preventive treatment in pregnancy (IPTp3+), and assessed client satisfaction. Coverage of most MiP care components exceeded 80%; however, only 38% of women received all components. Odds of receiving IPTp3+ were much lower among late ANC initiators than among those who initiated ANC during their first trimester (odds ratio [OR], 0.46; 95% CI, 0.38–0.57). Uptake of IPTp3+ increased almost exponentially by number of ANC visits. Women with seven visits were 30 times more likely than those with three visits to receive IPTp3+ (OR, 30.71; 95% CI, 11.33–83.22). Just 54% of clients had anemia screening and only 46% received IPTp3+. Client satisfaction with services and provider communication was high (98% and 97%, respectively); only 8% of client visits exceeded 3 hours. Increased ANC visits could boost IPTp3+ coverage. Routine MSDQI supportive supervision data are useful to assess quality of care, identify service delivery gaps, and guide policies to improve quality of MiP services.

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“…Patients who come to the Health Center for pregnancy checks need the help of health workers to find out the condition of their pregnancy and the condition of the fetus in her womb. Patients hope that when they need health services in general and ANC services in particular, the service procedures are not too complicated (23). Table 3 shows that of the 17 respondents who received poor service responsiveness, 15 respondents (22.1%) felt unsatisfied and 2 (2.9%) were satisfied.…”

Section: Reliabilitymentioning

confidence: 99%

Pregnant Women’s Satisfaction with Antenatal Care (ANC) Services at Puriala Public Health Center, Konawe District

Yusran¹,

Lisnawaty²,

Alfaran³

2023

ijcsrr

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Background: Quality health services are Public health Center that can provide satisfaction for every user of health services in accordance with the level of satisfaction of the average population, the implementation of which is in accordance with established professional standards and ethical codes. Fulfilling customer expectations for satisfactory quality of health services is one of the biggest challenges in providing health services. This study aims to determine the factors related to the level of satisfaction of pregnant women with Antenatal Care (ANC) services at the Puriala Public Health Center, Konawe Regency, in 2022. Method: This research is an analytic survey research with a cross sectional study approach. The sample of this research is 68 with the sampling technique that is Accidental Sampling. Data analysis techniques with univariate and bivariate using the Chi-Square test. Results: The results of the Chi-Square statistical test at the 95% confidence level (0.05) showed that p value = 1,000 so that p value = <0.05, bivariate analysis obtained reliability (p value = 0.001), responsiveness (p value = 0.218), empathy (p value = 0.022), assurance (p value = 0.945), and tangibles (p value = 0.006). Conclusion: There is no relationship between satisfaction of pregnant women with responsiveness and assurance, while there is a relationship between satisfaction of pregnant women with reliability, empathy, and tangibles.

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Antenatal Clinic Waiting Time, Patient Satisfaction, and Preference for Staggered Appointment–A Cross-Sectional Study

Cited by 12 publications

References 18 publications

The Effect of Service and Satisfaction of Pregnant Women on Antenatal Visits to Midwives

The Effect of Service and Satisfaction of Pregnant Women on Antenatal Visits to Midwives

Understanding Antenatal Care Service Quality for Malaria in Pregnancy through Supportive Supervision Data in Tanzania

Pregnant Women’s Satisfaction with Antenatal Care (ANC) Services at Puriala Public Health Center, Konawe District

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