“…Second, if people cannot judge the subset of skills that a software agent is likely to exhibit in a given setting, they may become frustrated with agents that lack expected skills, or, conversely, with agents that do more than expected (de Graaf, Ben Allouch, & van Dijk, 2016; Scheeff, Pinto, Rahardja, Snibbe, & Tow, 2002). Further, even in the absence of a negative emotional response, poor pragmatic understanding of agents may cause cognitive inefficiencies, either as a result of engaging in capacity-absorbing social responses that do not facilitate problem solving (Herberg, Levin, & Saylor, 2012), or by engaging in cognitive elaborations on agents that interfere with more basic information processing (Baker, Hymel, & Levin, 2016).…”