Anxious hotel employees in China: Engaged or exhausted? Multiple effects of workplace anxiety

Yin, Jie; Ji, Yingchao; Ni, Yensen

doi:10.1016/j.ijhm.2023.103577

Cited by 6 publications

(1 citation statement)

References 97 publications

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“…When employees feel this fatigue, they may seek a safer workplace and increase their turnover intention to avoid further resource depletion and increased fatigue (Howard & Cordes, 2010;Jung et al, 2021;Lee & Jang, 2020;Modaresnezhad et al, 2021;Probst et al, 2020;Sinclair et al, 2020). Recent research based on COR theory conducted during the pandemic also shows that fatigue mediates the relationship between anxiety and performance, suggesting that anxiety exhausts employees by taking away their emotional resources, depleting them of the energy needed for performance (Jawahar et al, 2022;Yin et al, 2023).…”

Section: H3 Moderation Of Resources (Social and Psychological Resourc...mentioning

confidence: 99%

Social and psychological resources moderate the relation between anxiety, fatigue, compliance and turnover intention during the COVID-19 pandemic

Kokubun

Ino

Ishimura

2022

IJWHM

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PurposeThe workplace health management lessons to be learned from the pandemic are important. However, few studies have examined the relationship between workplace anxiety, resources and behaviors during the pandemic. Therefore, this paper aims to investigate the relationship between anxiety, fatigue, compliance, turnover intention and social and psychological resources during the COVID-19 pandemic by applying the conservation of resources (COR) theory.Design/methodology/approachPath analysis was carried out using data obtained from a questionnaire survey conducted on 2,973 Chinese employees of Japanese companies in China.FindingsThe analysis showed that anxiety had a positive correlation with compliance, but simultaneously had a positive correlation with fatigue and turnover intention; psychological resources moderated to weaken the relationships between anxiety and compliance/fatigue; social resources moderated to strengthen the negative correlation between compliance and willingness to leave.Research limitations/implicationsThis study targeted employees of Japanese companies in China. Therefore, in the future, it is necessary to verify generalizability as to whether it applies to employees of companies of other nationalities in other countries. Also, the authors used newly developed scales instead of the general psychological scales. Therefore, it is necessary to verify the reproducibility using a more general scale.Practical implicationsAnxiety encourages compliance practices but also increases fatigue and willingness to leave. Therefore, a method of inciting anxiety and making employees follow rules reduces the strength of an organization. To overcome this dilemma, managers need to provide psychological and social resources.Originality/valueThis study is the first to show how effective social and psychological resources are in the management of anxiety and fatigue in achieving high performance during the COVID-19 pandemic. This study was conducted in the very early days of the COVID-19 pandemic with the cooperation of employees working for Japanese companies in China. However, the importance of utilizing resources in a crisis revealed by this study can be applied to all kinds of disasters.Highlights:-The current study is the result of a survey conducted on employees of Japanese companies in China in the early days of the COVID-19 pandemic.-Anxiety had a positive effect of promoting compliance and a negative effect of increasing fatigue and willingness to leave the job.-Psychological resources mitigated these effects of anxiety and, as a result, reduced fatigue and willingness to leave.-Social resources enhanced the effect of compliance on reducing willingness to leave.-Workplace health problems caused by the COVID-19 pandemic should be addressed by increasing employee resources on a regular basis, rather than aggravating anxiety.

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Section: H3 Moderation Of Resources (Social and Psychological Resourc...mentioning

confidence: 99%

Social and psychological resources moderate the relation between anxiety, fatigue, compliance and turnover intention during the COVID-19 pandemic

Kokubun

Ino

Ishimura

2022

IJWHM

View full text Add to dashboard Cite

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The two faces of Artificial Intelligence (AI): Analyzing how AI usage shapes employee behaviors in the hospitality industry

Liu,

Li,

Song

et al. 2024

International Journal of Hospitality Management

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Vloggers and consumer choices in the hotel and hospitality sector: The double-edged sword of discounts

Yin,

Chen,

2024

Journal of Hospitality and Tourism Management

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Anxious hotel employees in China: Engaged or exhausted? Multiple effects of workplace anxiety

Cited by 6 publications

References 97 publications

Social and psychological resources moderate the relation between anxiety, fatigue, compliance and turnover intention during the COVID-19 pandemic

Social and psychological resources moderate the relation between anxiety, fatigue, compliance and turnover intention during the COVID-19 pandemic

The two faces of Artificial Intelligence (AI): Analyzing how AI usage shapes employee behaviors in the hospitality industry

Vloggers and consumer choices in the hotel and hospitality sector: The double-edged sword of discounts

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