Apologizing in English, Polish and Hungarian: Different languages, different strategies

Suszczyńska, Małgorzata

doi:10.1016/s0378-2166(99)00047-8

Cited by 134 publications

(71 citation statements)

References 9 publications

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“…The speech act of apologies has also been investigated cross-culturally and some similarities and differences have been found between cultures in the use of apologies (Olshtain 1983;Garcia 1989;Suszczynska 1999;Cohen and Olshtain 1993;Blum-Kulka and Olshtain 1984). The studies mentioned above have been carried out in second language learning situations.…”

Section: Introductionmentioning

confidence: 99%

The use of apologies by EFL learners

Istifci¹

2009

ELT

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The aim of this study is to investigate the act of apologizing with subjects from two different levels of English proficiency to find out whether there are similarities and differences between these groups and whether they approach native speaker apology norms. 20 subjects in intermediate level, 20 subjects in advanced level and 5 native speakers of English participate in the study. The data are gathered by a Discourse Completion Test that had 8 apology situations. In the analysis of the data, all responses are categorized according to Cohen and Olshtain's (1981) apology speech act set. The results of the study reveal some similarities and differences between the two groups. Their L1 can be said to have an influence on their use of apologies, especially intermediate level subjects transfer native Turkish speaker norms into English.

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Section: Introductionmentioning

confidence: 99%

The use of apologies by EFL learners

Istifci¹

2009

ELT

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“…Although speakers may produce any number of utterances, successful communication is conditioned by norms arising from habit and general usage (Bettoni, 2006, p. 71) and all speech sequences are embedded with cultural information (Wolfson, 1988, p. 24). In fact, apologies are one of the most culturally sensitive speech acts (Suszczyńska, 1999(Suszczyńska, , p. 1053 and thus offer rich units of pragmatic analysis, as will be evidenced in the present paper.…”

Section: Introductionmentioning

confidence: 74%

“…Numerous cross--cultural and intercultural studies have evidenced the vast differentiation in apology performance across cultures (Bataineh & Bataineh, 2006;Chang, 2010;Jebahi, 2011;Márquez Reiter, 2000;Suszczyńska, 1999). For example, the Cross--Cultural Study of Speech Act Realisation Patterns (CCSARP) (Blum--Kulka, House, & Kasper, 1989a) evidenced that the variation of social distance and power between participants was of importance in the participants' choices of apology strategies and that the relative weight of these factors was subject both to situational and cultural variation (Blum--Kulka, House & Kasper, 1989b, p. 3).…”

Section: Background To the Studymentioning

confidence: 99%

Politeness norms: A pilot study on the accomplishment of apologies by learners of Italian

Walker

2017

E-JournALL

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ENIn the increasingly globalised world, intercultural and cross-cultural relations are becoming ever more frequent and significant.Within this diverse cultural space, miscommunications tend to arise and have the ability to significantly impact upon intercultural interactions. Thus, this paper explores the use of politeness strategies by learners of Italian during the performance of the speech act of apology. Specifically, the paper examines the presence of Italian and Australian English politeness norms in the realisation of these apologies, focussing on three principle areas of investigation: (i) the way in which the social variables of the scenario were evaluated by participants, (ii) the participants' use of formal terms of address, and (iii) the modification of explicit expressions of apology. It was found that although tendencies of both Italian politeness and Australian English politeness were demonstrated by participants, the latter was more prominent, thus suggesting L1 influence on L2 realisation and some difficulty in the negotiation of the intercultural space. Key words: APOLOGIES, LANGUAGE LEARNERS, ITALIAN L2, POLITENESSES En un mundo cada vez más globalizado, las relaciones interculturales e interculturales van cobrando relevancia y son cada vez más frecuentes. Dentro de este diverso espacio cultural, los problemas de comunicación van en aumento e impactan de forma significativa sobre las interacciones interculturales. Bajo este marco, el presente trabajo explora el uso de estrategias de cortesía por parte de aprendientes de italiano durante el acto de habla de la disculpa. Concretamente, se examina la presencia de normas de cortesía de la lengua italiana y del inglés australiano al efectuarse estas disculpas, centrándose la investigación en tres áreas principales: (i) la forma en que las variables sociales del escenario fueron evaluadas por los participantes, (ii) el empleo de fórmulas de tratamiento formales por parte de los participantes, y (iii) la modificación de expresiones explícitas de disculpa. Se descubrió que, aunque los participantes mostraron tendencias propias de la cortesía en italiano y de la cortesía en inglés australiano, esta última resultó más prominente, lo que sugiere una influencia de la L1 en la realización de la L2 y una cierta dificultad en la negociación del espacio intercultural. Palabras clave: DISCULPAS, APRENDIENTES DE LENGUA, ITALIANO COMO L2, CORTESÍAIT In un mondo sempre più globalizzato, le relazioni interculturali e multiculturali diventano vieppiù frequenti e importanti.All'interno di questo spazio culturale variegato, tendono a verificarsi cattive comunicazioni che influiscono significativamente sulle interazioni interculturali. In questo studio si analizza l'uso delle strategie di cortesia da parte degli apprendenti di italiano durante l'enunciazione dell'atto linguistico della scusa. Nello specifico, lo studio prende in esame la presenza di regole di cortesia nell'italiano e nell'inglese australiano nella realizzazione di tali scuse, concentrandosi s...

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“…('unfortunately') is an expression of regret that can function as a form of explicit apology. It is considered to be the weakest form of overt apology in some languages relative to offers of apology and requests for forgiveness (Suszczynska 1999 blemente semantically expresses regret, in these calls it upgrades the explanation given as evidenced by the place within the turn where it occurs (line 1, (8)) after a reformulator (como te decía anteriorm:nte 'as I was telling you T/V you before') and preceding the admission of facts (no está listo 'it's not ready'). Lamentablemente thus functions as discourse marker prefacing the giving of bad news.…”

Section: Explicit Expressions Of Apologymentioning

confidence: 99%

Intra-cultural variation: Explanations in service calls to two Montevidean service providers.

Reiter¹

2008

Journal of Politeness Research. Language, Behaviour, Culture

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Apologizing in English, Polish and Hungarian: Different languages, different strategies

Cited by 134 publications

References 9 publications

The use of apologies by EFL learners

The use of apologies by EFL learners

Politeness norms: A pilot study on the accomplishment of apologies by learners of Italian

Intra-cultural variation: Explanations in service calls to two Montevidean service providers.

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