Application of ARMA information governance maturity model for assessment of records management programme at Chancellor College, University of Malawi

Mphunda, Jessy; Mnjama, Nathan

doi:10.4314/jsasa.v55i.7

Cited by 3 publications

(9 citation statements)

References 11 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Data was solicited through interviews from ICT directorates and offices of registrars, and the findings are consistent with the other studies cited above. The study reported that ICT initiatives, including student information management systems, integrated library management systems and financial management systems, are used in creating and capturing records in universities which could lead to improvements in e-records management and enhanced service delivery in institutions (Chaputula, 2022; Mphunda and Mnjama, 2022).…”

Section: Findings and Discussionmentioning

confidence: 99%

“…Likewise, records management in both Malawian public and private higher education is characterised by an absence of records retention and disposal schedules (Phiri and Tough, 2018; Simwaka, 2022). Mphunda and Mnjama (2022) also assessed the records management programme at Chancellor College through interviews, documentation review and observation, in which findings highlighted approved retention and disposal guidelines were missing from the College. Despite this, the study recommended that the College should archive or destroy obsolete records.…”

Section: Findings and Discussionmentioning

confidence: 99%

“…The current study mitigates the policy vacuum by establishing the use of ICT policies as alternative guidelines for e-records management (Chaputula, 2022; Mphunda and Mnjama, 2022). However, no available studies in Malawi have inquired about their effectiveness in this role.…”

Section: Factors Militating Against Records Management Practicesmentioning

confidence: 99%

“…The availability of legislative and regulatory frameworks is also critical for proper records management practices such as access to records, records security, records protection, retention and preservation Simwaka, (2022). This study identified only a few related Malawi laws on records and information management, namely, Malawi National Archives Act 1975 , Malawi Access to Information Act 2016 and Malawi Electronic and Cyber Security Act 2016 (Mphunda and Mnjama, 2022). The role of the Malawi National Archives includes but is not limited to promoting records management in the country.…”

Section: Factors Militating Against Records Management Practicesmentioning

confidence: 99%

“…The National Access to Information Act of 2016 makes provision for all public institutions to provide access to information in their custody and further stipulates the need for trained staff and infrastructure for managing information. It also prescribes the types of documents/records that public institutions must keep (Mphunda and Mnjama, 2022). However, there is a dearth of literature that examines operationalisation of the act.…”

Section: Factors Militating Against Records Management Practicesmentioning

confidence: 99%

See 4 more Smart Citations

A hermeneutic review of records management practices in Malawi: a developing country context

Simwaka,

Malanga

2023

RMJ

View full text Add to dashboard Cite

Purpose This study aims to review and understand the state of records management practices in Malawi, focusing on both public and private sector organisations. Design/methodology/approach The hermeneutic framework underpinned a qualitative review of the study phenomenon. The inclusion and exclusion criterion for the literature was guided by the Preferred Reporting Items for Systematic Reviews and Meta-Analysis methodology. Fifteen documents met the eligibility criteria and informed the study findings. The literature comprised of journal articles, dissertations at both master and doctoral levels, and conference papers. Findings The study found that records are created, captured and maintained both in print and electronic formats. It also confirmed that different types of organisations (public, private, academia and civil society) recognise the need for proper records management practices. However, effective and efficient records management is besieged by numerous obstacles, including lack of funding, absence of records management policy, standards and procedures at both institutional and national levels, poor records classification systems and a lack of top management support. Most importantly, the review shows that the majority of studies in Malawi have focused on academia, with little attention to other equally fundamental areas such as agriculture, trade, tourism, transport and energy. Thus, this situation calls for more empirical studies of records management practices in those sectors. Originality/value To the best of the authors’ knowledge, this is the first kind of review to be done at a national level, so the findings provide significant insights for policymakers and research practitioners on records management research trends to date in Malawi.

show abstract

Section: Findings and Discussionmentioning

confidence: 99%

Section: Findings and Discussionmentioning

confidence: 99%

Section: Factors Militating Against Records Management Practicesmentioning

confidence: 99%

Section: Factors Militating Against Records Management Practicesmentioning

confidence: 99%

Section: Factors Militating Against Records Management Practicesmentioning

confidence: 99%

See 3 more Smart Citations

A hermeneutic review of records management practices in Malawi: a developing country context

Simwaka,

Malanga

2023

RMJ

View full text Add to dashboard Cite

show abstract

The status of records management in Malawian private universities: the empirical case of University of Livingstonia

Simwaka,

Malanga,

Chipeta

2023

RMJ

View full text Add to dashboard Cite

Purpose This study aims to investigate records management practices in Malawian private universities with a focus on University of Livingstonia. Design/methodology/approach The study used embedded case study design using a mixed methods approach. A survey questionnaire, semi-structured interview guide and a document review were used to collect data from University of Livingstonia staff. Findings The study found that University of Livingstonia created records such as minutes, grades, mails, theses, policy documents and reports. Some of the challenges related to records management at the institution were uncoordinated records management practices due to, among others, lack of records management policy, retention and disposal schedules among others. It further reported a number of factors frustrating the success of records management practices at UNILIA such as lack of management support, poor funding and lack of information communication technology infrastructure. Nevertheless, the study acknowledged the role of records management at University of Livingstonia. Originality/value Previous studies on records management in Malawi focused on public sector. However, this is a novel study undertaken in the private higher education. Therefore, it forms a basis for conceptualising records management phenomena in the private higher education in Malawi.

show abstract

Records Management Audit Using the ARMA Information Governance Maturity Model: A Case of the Department of Teacher Training and Technical Education (DTT&TE), Botswana

Manyeke,

Joshua

2023

Mousaion

View full text Add to dashboard Cite

The information environment is rapidly growing due to increased data from business transactions and processes. This calls for records management to support decision-making and business functions. This is possible through what we refer to as information governance. This paper aims to bridge the gap between existing records management practices and the ideal state by undertaking a records management audit at the Department of Teacher Training and Technical Education (DTT&TE) using the ARMA Information Governance Maturity Model, ultimately improving information governance and records management processes. The study employed a qualitative case study approach. Data was collected through observations and interviews with three respondents, including the chief, principal, and senior records officers. The study's key finding reveals that DTT and TE are at level 3 (essential) of the maturity level. This finding implies that DTT&TE has well-defined regulatory requirements and processes. However, the study also revealed that the organisation does not meet the required maturity level (5). To this end, this poses risks such as poor performance due to a lack of accountability, poor execution of records management practices, low levels of compliance with requirements, and backlogs of records resulting from a lack of retention and disposition schedules in the organisation. Furthermore, the study reveals that the above risks result from challenges such as shortages of storage, security issues, and inadequate staffing, among others. To address these challenges, the paper recommends that DTT&TE review records management policies, adopt compliance frameworks, and provide staff training by DTT & TE.

show abstract

Application of ARMA information governance maturity model for assessment of records management programme at Chancellor College, University of Malawi

Cited by 3 publications

References 11 publications

A hermeneutic review of records management practices in Malawi: a developing country context

A hermeneutic review of records management practices in Malawi: a developing country context

The status of records management in Malawian private universities: the empirical case of University of Livingstonia

Records Management Audit Using the ARMA Information Governance Maturity Model: A Case of the Department of Teacher Training and Technical Education (DTT&TE), Botswana

Contact Info

Product

Resources

About