“…However, we complement academic literature by presenting and integrating the most popular classifiers into one predictive benchmark study over multiple response datasets, while summarizing the managerial implications for managers. Several statistical classification methods to predict customer responses have been proposed and utilized, such as logistic regression, discriminant analysis and naïve Bayes (Baesens et al 2002, Berger and Magliozzi 1992, Coussement et al 2014, Cui et al 2010, Deichmann et al 2002, Kang et al 2012, Lee et al 2010. These techniques can be very powerful, but each algorithm also make several stringent, but different, assumptions on the underlying distribution between the independent variables and the dependent variable.…”