Application of the Convergent Mixed Methods Research Design in the Study of Email Records Management in Zimbabwe's Central Government

Abstract

Mixed methods research, the so called “third methodological movement,” has come as a great relief to scholars who do not subscribe to the polarised qualitative and quantitative research approaches alone. It has plugged the gap between the two approaches and has capitalised on the strengths of the two as well. In fact, it tells a complete story from both ends, thus adding and aiding comprehension and comprehensiveness at the same time. Many researchers have had difficulties in correctly using and applying the mixed methods research approach. Through use of the convergent mixed methods research design, the chapter helps to show why, how, and where quantitative and qualitative elements can be correctly and effectively mixed in pursuit of assessing email management strategies and the importance thereof in Zimbabwe's central government.