Applications of Industrial Quality Improvement in Health Care

Makens, Paul K.; McEachern, J. Edward

doi:10.1097/00043764-199012000-00011

Cited by 7 publications

(4 citation statements)

References 3 publications

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“…The service will be judged by the clients (employees), payers (business managers, insurers, health care managers), and government (regulatory agencies), as well as intermediate and other internal partners (i.e., supervisors, plant managers, safety professionals, industrial hygienists, and toxicologists). Customer participation is critical to the success of any program (Makens, 1990).…”

Section: Risk Assessment: Identifying Needsmentioning

confidence: 99%

Comprehensive Health Promotion

Saphire¹

1995

AAOHN Journal

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Section: Risk Assessment: Identifying Needsmentioning

confidence: 99%

Comprehensive Health Promotion

Saphire¹

1995

AAOHN Journal

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“…Applying industrial quality improvement concepts to health care was examined by Makens (1990). The necessity of satisfying the consumer and understanding the process by which that satisfaction is obtained was discussed.…”

Section: Literature Reviewmentioning

confidence: 99%

“…The necessity of satisfying the consumer and understanding the process by which that satisfaction is obtained was discussed. Health care needs to make the transition from thinking of clients as passive receivers of care to clients as active consumers of care (Makens, 1990). This transition in thinking will allow the health care system to analyze what needs to be accomplished to provide quality health care as defined by the consumer (Makens, 1990).…”

Section: Literature Reviewmentioning

confidence: 99%

Systems Analysis of an Occupational Health Department

Parillo

1993

AAOHN Journal

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S ystems analysis attempts to describe and improve a system by studying its component parts, the interrelationship between those parts, and the energy used within the system to produce a final product (Hazzard, 1971). This method works well in manufacturing because factories produce objectively observable products, and each step of the process, from raw materials to finished product, can be measured. It is more difficult to apply systems theory to the health care field because the "product" is more subjective and less measurable. Health care systems are complex structures that use advanced technology, depend on trained and specialized professionals, and provide service (Conrad, 1988). Another issue in applying systems theory to health care is lack of information about the system and its numerous elements (Kast, 1981). For these reasons, systems theory has not been widely applied in the health care field.

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“…From that experience, 10 key lessons were learned (Berwick, 1991 A number of health care organizations are using TQM/CQI. These include large hospital chains and community hospitals (Batalden, 1991;Casalou, 1991;Duncan, 1991;Hagland, 1991;Koska, 1990;Makens, 1990;McCormick, 1991;McEachern, 1991;Milakovich, 1991).…”

Section: Tqm/cqi In the Health Care Industrymentioning

confidence: 99%

TQM/CQI in Business and Health Care: An Overview

Rooney

1992

AAOHN Journal

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Applications of Industrial Quality Improvement in Health Care

Cited by 7 publications

References 3 publications

Comprehensive Health Promotion

Comprehensive Health Promotion

Systems Analysis of an Occupational Health Department

TQM/CQI in Business and Health Care: An Overview

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