Applied Communication Research

O’Hair, Mary John; O’Hair, H. Dan; Geegan, Sarah; Hester, Erin B.

doi:10.1002/9781119399926.ch0b

Cited by 6 publications

(8 citation statements)

References 3 publications

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“…My goal in asking users to compare these dashboards was to develop insight into the relative success of different design strategies to achieve actionability. This goal aligns more broadly with technical and professional communicators’ interest in how the design of visual data displays impacts the delivery of information (e.g., Kostelnick, 2008; Melonçon & Warner, 2017; Yang, 2020).…”

Section: Methodsmentioning

confidence: 90%

“…In their literature review of scholarship on data visualization in TPC, Melonçon and Warner (2017) identified a need for more empirical studies of nonexpert uses of data visualizations, particularly in health and medical settings, to determine effective practices (e.g., Peck et al, 2019). Yang (2020) noted that research on interactive data visualization in health and risk communication has been limited (see also Ancker et al, 2009; Yang, 2017), calling for more research in this area, specifically to understand how various types of interactive data visualization affect health and risk perceptions and behaviors (e.g., Richards & Jacobson, 2022).…”

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confidence: 99%

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User Perceptions of Actionability in Data Dashboards

Sorapure

2023

Journal of Business and Technical Communication

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This article reports on a multiphase study designed to understand how nonexpert users interact with COVID-19 data dashboards, particularly in terms of the dashboards’ actionability, or ability to support decision making. Analysis of the videos and transcriptions of user interviews shows the variable relevance of proposed criteria for dashboard actionability and suggests additional criteria for users’ emotional responses to data and for the presentation of data at degrees of personal and local granularity. These findings advance an understanding of how nonexpert audiences interact with and derive value from complex visualized data.

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Section: Methodsmentioning

confidence: 90%

mentioning

confidence: 99%

User Perceptions of Actionability in Data Dashboards

Sorapure

2023

Journal of Business and Technical Communication

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“…O’Hair et al (2020) recognise applied communication research as engaged scholarship. They define this as research that partners academic resources with public or private sectors.…”

Section: Methodsmentioning

confidence: 99%

“…This type of scholarship aims to expand knowledge, answer compelling societal problems and contribute to the public good. Those who undertake engaged scholarship place at the centre the idea of working with ‘knowledge users as co-creators’ in the research process (O’Hair et al, 2020, p. 486). When the problems and questions involved in communication research concern social justice, which opposes the discrimination of people based on class, sexual orientation, race or other identity markers, Frey et al (2020, p. 731) refer to it as communication activism research.…”

Section: Methodsmentioning

confidence: 99%

Framing the Representation of Refugee Children and Adolescents: A Key Informant Review of the Italian Media

Baú

2022

Media Watch

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Unlike previous studies conducted through content analysis of media reporting on migrants, this article adds to the literature of media coverage on migration through the presentation of interviews carried out with organisations directly involved in influencing and shaping that media content. Most importantly, unlike previous research in this field, it does so by focusing specifically on the representation of refugee children and adolescents. Key informant interviews have been conducted with press officers/communication managers from six of the main organisations working on the migration response in Italy. These include the following: Oxfam, InterSos, Médecins Sans Frontières, Emergency, IOM (International Organization for Migration) and UNICEF. Not only do the findings aid in understanding the consequences that the present media coverage has on refugee children and adolescents, but they also introduce a lens that is useful in offering a more helpful representation of these groups. Ultimately, the ideas presented allow us to consider ways in which this representation can be reframed, with a vision towards a broader social change.

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“…Some scholars report that influence is inevitable and that neutrality is impossible in practice so long as mediators take a ‘problem-solving approach’ to their task and need to exert strong influence (Bush and Folger, 2004: 228–229). Tracy (2020), in her discussion about US small claims mediation, argues that the neutrality ideal is problematic and the norms of mediation need to be developed.…”

Section: Neutrality As a Claimed Stance In Journalism And Mediationmentioning

confidence: 99%

Constructing mediator identities through questioning in Chinese televised mediation

Zhang

Dong

2023

Discourse Studies

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This study, integrating poststructuralist discourse analysis and conversation analysis, analyzes how the question-answer sequences construct mediators’ dynamic identities during Chinese televised mediation. The research shows that different mediators in the team tend to employ different types of questions at varying stages; that questions serve not only to elicit information but also to manage the multilateral talk, to make assertions, to persuade, and to construct different identities; that different mediators’ identities include the manager, the reality tester, the moral educator, the facilitator, and the entertainer. Instead of remaining neutral, they might step out of the neutralistic circle and adhere to the golden mean. The complex representation of these identities is deeply rooted in China’s cultural and socioeconomic background. This study provides a thorough understanding of the interplay between questioning and identity in institutional contexts and the mechanism of Chinese televised mediation.

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Applied Communication Research

Cited by 6 publications

References 3 publications

User Perceptions of Actionability in Data Dashboards

User Perceptions of Actionability in Data Dashboards

Framing the Representation of Refugee Children and Adolescents: A Key Informant Review of the Italian Media

Constructing mediator identities through questioning in Chinese televised mediation

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