2022
DOI: 10.3390/f13111825
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Applying a Hybrid Kano/Quality Function Deployment Integration Approach to Wood Desk Designs for Open-Plan Offices

Abstract: In order to better serve the users of wood desks in open-plan offices, the Kano model is used to analyze the problems encountered by users in the office. Combined with quality function deployment (QFD), this study conducted an analysis of the weighted average of users’ needs and the importance of engineering measures of product technical characteristics. The proposed system uses an integrated Kano–QFD model to identify users’ specific needs and scene experience with a more complete service system. Through the … Show more

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Cited by 11 publications
(5 citation statements)
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References 32 publications
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“…This innovation saves space. Lyu J et al [29], Engineering analysis of customer requirements, weight, and product characteristics using QFD. Optimize open desks to enhance competitiveness.…”
Section: Qfd Methodsmentioning
confidence: 99%
“…This innovation saves space. Lyu J et al [29], Engineering analysis of customer requirements, weight, and product characteristics using QFD. Optimize open desks to enhance competitiveness.…”
Section: Qfd Methodsmentioning
confidence: 99%
“…QFD, developed by Japanese scholars Yoji Akao and Shigeru Mizuno in the 1960s, is a coordinated and systematic design tool to enhance consumer satisfaction by improving product quality (Wang et al 2021). Given the increasing emphasis on user experience within the consumer market (Lyu et al 2022), the value of QFD lies in its capacity to bridge the gap between user expectations and technical specifications. The goal is to shift the product development process from a reactive stance to a proactive approach with customerdriven insights.…”
Section: Quality Function Development (Qfd)mentioning
confidence: 99%
“…Based on the physical and psychological characteristics of target users, this study analyzed the behavior habits of patients in family health rehabilitation and community hospital treatment through semi-participatory observation and obtained 28 original needs of users for the service experience of community rehabilitation health management, as shown in Table 1. The original user needs with the same attributes are integrated and classified, and seven demand types are determined in the process of users experiencing the community rehabilitation health management system [17] , which is shown in Table 2.…”
Section: Summarize the Elements Of Original User Needsmentioning
confidence: 99%