Applying Best Practices from Health Communication to Support a University’s Response to COVID-19

Mackert, Michael; Table, Billy; Yang, Jiahua; Bouchacourt, Lindsay; Woods, J; Bernhardt, Jay Michael; Wagner, Jessica

doi:10.1080/10410236.2020.1839204

Cited by 26 publications

(17 citation statements)

References 12 publications

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“…In particular, fitness center managers may not be aware of the importance of communicating with customers, as information on quarantine and general information are not quickly delivered to customers by the government. Mackert, Table, Yang, Bouchacourt, Woods, Bernhardt, and Wagner [38] indicate the importance of non-face-to-face communication with customers because a non-face-to-face culture is more commonly used in communication at present. The new normal is a method of communicating with customers through social networking services (SNS) and different kinds of online platforms, and the study suggests using such services and platforms to communicate with customers.…”

Section: Quadrant Itemsmentioning

confidence: 99%

Analysis of Crisis Management for Sustainable Development of Fitness Center during the COVID-19 Pandemic

Park

Kwon

2022

Sustainability

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The purpose of this research was to verify the importance and performance of sustainable crisis management in Korean fitness centers using Importance-Performance Analysis (IPA). For this study, 304 fitness center executives and managers in Seoul and Gyeonggi region were selected from 21 March to 17 May 2020. Frequency analysis was performed using SPSS 24.0, and exploratory factor analysis was conducted to verify the validity and reliability. Priority analysis and IPA analysis were performed to compare the mean values, and the following results were obtained. In the first quadrant, there were six attributes besides keeping social distancing between employees and customers. In the second quadrant, there were four attributes in addition to regular disinfection of the gymnasium. In the third quadrant, there were six attributes besides maintain clean furniture. Third, there were six attributes other than maintaining clean furniture in the third quadrant. Lastly, in the fourth quadrant, there were three attributes in addition to the restriction of face-to-face meetings. The conclusion was as follows. First, equip supplies for the prevention of COVID-19, keep social distance, and check government support policies. Second, analyze economic support policies, and research their application methods. Third, prepare various non-face-to-face communication methods and Untact (noncontact) marketing strategies. Fourth, make a checklist for factors with relatively little importance.

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Section: Quadrant Itemsmentioning

confidence: 99%

Analysis of Crisis Management for Sustainable Development of Fitness Center during the COVID-19 Pandemic

Park

Kwon

2022

Sustainability

View full text Add to dashboard Cite

show abstract

“…In particular, fitness center managers may not be aware of the importance of communicating with customers, as information on quarantine and general information are not quickly delivered to customers by the government. Mackert, Table, Yang, Bouchacourt, Woods, Bernhardt, and Wagner [33] indicate the importance of non-face-to-face communication with customers, as a non-face-to-face culture is more commonly used in communication at present. The new normal is a method of communicating with customers through social networking services (SNS) and different kind of online platforms, and the study suggests using such services and platforms to communicate with customers.…”

Section: Ipa Matrix Of Fitness Center Crisis Managementmentioning

confidence: 99%

Analysis of Crisis Management of a Korean Fitness Center during the COVID-19 Pandemic

Kwon¹,

J²,

Park³

2021

Preprint

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: The purpose of this research was to verify the importance and performance of crisis management in Korean fitness center using Importance-Performance Analysis (IPA). For this study, 304 fitness center executives and managers in Seoul and Gyeonggi region were selected as from March 21 to May 17, 2020. Frequency analysis was performed using SPSS 24.0 and exploratory factor analysis was conducted to verify the validity and reliability. Priority analysis and IPA analysis were performed to compare the mean values, and the following results were obtained. First, in the first quadrant, there were 6 attributes besides keep social distancing between employees and customers. Second, in the second quadrant, there were four attributes in addition to regular disinfection of the gymnasium. Third, in the third quadrant, there were 6 attributes besides maintain furniture clean. Third, there were 6 attributes other than maintaining furniture clean in the third quadrant. Fourth, in the fourth quadrant, there are three attributes in addition to the restriction of face-to-face meetings. The conclusion is as follows. First, equip supplies for prevention of covid19, keep social distance, and check government support policies. Second, analyze of economic support policies, and research on their application methods. Third, Prepare various non-face-to-face communication methods and Untact(non-contact) marketing strategies. Fourth, make a checklist for factors with relatively little importance.

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“…Leaders' crisis communication with faculty, staff, students, and other stakeholders must be frequent, factual, concise, and timely (Fernandez & Shaw, 2020). Leaders also need to project calm and collected behavior focused solely on conveying information compassionately and efficiently (Mackert et al, 2020). In the Information Age, good communicators should use both synchronous and asynchronous techniques to keep all groups informed and engaged (Watts, 2016).…”

Section: Communicationmentioning

confidence: 99%

“…Leaders in higher education are recommended to collaborate closely with the professional health community while formulating strategic approaches to resuming normal learning operations (Mackert et al, 2020). Furthermore, they should reflect on reopening policies through available international information, observations, and experiences.…”

Section: Coordinate With the Health Communitymentioning

confidence: 99%

Higher Education’s Leadership Soft Skills Reflected in Covid-19 Responses

الحليبي¹

2021

مجلة البحث العلمى فى التربیة

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The 2020 coronavirus pandemic and its negative consequences have become the world's most unpredictable health crisis, thereby causing the global higher education community significant challenges. Because leaders of higher education institutions have responded to the Covid-19 crisis in various ways, this study's purpose was to gather information on methods and strategies of institutional leadership and management. The study uses desk and meta-analysis, researching specifically through a review of previous research and then deriving conclusions and recommendations. The two research questions are (1) how are universities responding to the pandemic? and (2) How has the pandemic impacted university leadership? Through skilled leadership, instructors and students have mostly shifted to online distance learning. Conclusions focus on the fact that higher education leaders should prioritize safeguarding of learners' rights and promote economic growth, sustainable development, and long-lasting peace. Therefore, leading decision-makers should heed the several recommendations in regard to guaranteeing the safety of all, ensure inclusive reopening, involve all stakeholders, remove connectivity limitations, and upholding the teaching profession and teachers' preparedness and management styles.

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Applying Best Practices from Health Communication to Support a University’s Response to COVID-19

Cited by 26 publications

References 12 publications

Analysis of Crisis Management for Sustainable Development of Fitness Center during the COVID-19 Pandemic

Analysis of Crisis Management for Sustainable Development of Fitness Center during the COVID-19 Pandemic

Analysis of Crisis Management of a Korean Fitness Center during the COVID-19 Pandemic

Higher Education’s Leadership Soft Skills Reflected in Covid-19 Responses

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