Applying Fuzzy Comprehensive Evaluation Method to Evaluate Quality in Crisis and Emergency Management

Cui, Lixin

doi:10.1080/03610926.2012.691197

Cited by 14 publications

(6 citation statements)

References 12 publications

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“…The current study adapted the Fuzzy-AHP to the evaluation of the attractiveness of NBT. The five specific steps in the Fuzzy-AHP are as follows [17,75]:…”

Section: Research Design 321 Fuzzy-ahp Evaluation Methodsmentioning

confidence: 99%

Evaluating Nature-Based Tourism Destination Attractiveness with a Fuzzy-AHP Approach

Hunt

Jia³

et al. 2022

Sustainability

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Nature-based tourism attractiveness (NBTA) has yet to be assessed by coupling empirical measurement of supply and demand indicators with simultaneous assessment of tourist and tourism expert perspectives. Based on a guiding principle that the overall attractiveness of a tourism destination should combine the evaluation of existing resources or attractions and their perceived attractiveness, the purpose of this study is to develop and apply a novel methodological approach for assessing tourism attractiveness of nature-based destinations. This approach developed here combines an Analytic Hierarchy Process (AHP) with a Fuzzy Comprehensive Evaluation Method (FCEM). The resulting Fuzzy-AHP approach to NBTA was tested at the Changbai Mountain Biosphere Reserve, a popular nature-based tourism destination in China. The findings confirm that this Fuzzy-AHP approach is a more reliable and comprehensive method for evaluating the destination attractiveness than pre-existing approaches. In addition to theoretical contributions related to the merging of various approaches to assessing destination attractiveness and the development of a tool specific to nature-based tourism destinations, this work will be of interest to decision makers seeking more effective tools for planning, marketing, and developing nature-based tourism destinations.

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“…The current study adapted the Fuzzy-AHP to the evaluation of the attractiveness of NBT. The five specific steps in the Fuzzy-AHP are as follows [17,75]:…”

Section: Research Design 321 Fuzzy-ahp Evaluation Methodsmentioning

confidence: 99%

Evaluating Nature-Based Tourism Destination Attractiveness with a Fuzzy-AHP Approach

Hunt

Jia³

et al. 2022

Sustainability

View full text Add to dashboard Cite

show abstract

“…For measuring the service quality, a 22-item questionnaire instrument called SERVQUAL was proposed by Parasuraman et al [1]. Since then, the SERVQUAL questionnaire has been used to analyze service quality within diverse organizations, such as retailing organizations [2], airline industry [3], restaurants [31], hotel [4,23,33], higher education [5,26], urban transportation [6,7], public or private health care [8,9,10,11,27,35], information system [12], e-learning [14], hot spring industry [13,37], condominium management [28,32], Internet service [14,24,29,36], supply chain [15], banking [16]; [21], logistics industry [17], alcohol treatment [34], enterprise resource planning (ERP) systems [18], library [30], telecommunication sector [5], tourism industry [19], online travel agencies [22], after-sale Service in Manufacturing [25], public service [20], crisis and emergency management [38], and so on. But SERVQUAL has not been applied to certification & inspection industry so far.…”

Section: Introductionmentioning

confidence: 99%

Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry

Liu

Cui

Zeng

et al. 2015

Applied Soft Computing

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“…For the comprehensive evaluation of multi-index system, the weight of index is generally determined first, and then the fuzzy comprehensive evaluation method is used for calculation PLOS ONE [18][19][20][21]. The determination of index weight commonly adopts AHP [22][23][24], Delphi method [25], entropy weight method [26,27], etc. In terms of green and low-carbon highway evaluation, Yang [28] proposed that the evaluation system from different perspectives can be different, and the weight analysis for indices based on facility layout was carried out by the entropy method, while weight analysis for indices based on user perception was suitable to use AHP method.…”

Section: Evaluation Methodsmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Research on an evaluation index system and evaluation method of green and low-carbon expressway construction

Wang

Tao

et al. 2023

PLoS ONE

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To promote the development of green and low-carbon expressway construction, an evaluation index system and associated evaluation method for the construction of green and low-carbon expressways suitable for multiple bridges and tunnels is proposed. The evaluation index system was created from three layers: the goal layer, the criterion layer, and the indicator layer. The criterion layer includes 4 first-level indices and the indicator layer includes 18 second-level indices. The weight of each index in the criterion layer and indicator layer is determined using the improved analytic hierarchy process (AHP) method, and green and low-carbon expressway construction is then graded using the gray fuzzy comprehensive evaluation method combined quantitative indices with qualitative indices. The method with the selected indices is then verified in a case study on the Huangling-Yan’an Expressway, with the evaluation grade being “Excellent” and the evaluation value being 9.1255. The proposed evaluation method can provide theoretical and practical guidance for effective evaluation for green and low-carbon expressway construction.

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Applying Fuzzy Comprehensive Evaluation Method to Evaluate Quality in Crisis and Emergency Management

Cited by 14 publications

References 12 publications

Evaluating Nature-Based Tourism Destination Attractiveness with a Fuzzy-AHP Approach

Evaluating Nature-Based Tourism Destination Attractiveness with a Fuzzy-AHP Approach

Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry

Research on an evaluation index system and evaluation method of green and low-carbon expressway construction

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