Applying Ontology-Based Models for Supporting Integrated Software Development and IT Service Management Processes

Valiente, María-Cruz; García‐Barriocanal, Elena; Sicilia, M-A

doi:10.1109/tsmcc.2011.2132717

Cited by 21 publications

(10 citation statements)

References 29 publications

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“…However, the authors believe that the reasons for choosing this process are rooted in the fact that this process shows results more quickly than other processes related to the ITIL life cycle, especially from the customer's perspective, through increased user satisfaction. This case has been reflected in the literature and highlighted by Valiente et al , who emphasize that incident management is one of the main candidates as a starting point, given that it is highly visible to the business and it is therefore easier to demonstrate its value.…”

Section: Discussionmentioning

confidence: 91%

ITIL in small to medium‐sized enterprises software companies: towards an implementation sequence

Lema-Moreta

Villalón

Colomo‐Palacios

et al. 2015

J Software Evolu Process

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Information technology infrastructure library (ITIL) framework is a set of comprehensive publications providing descriptive guidance on the management of IT processes, functions, roles, and responsibilities related to IT service management. However, and in spite of its repercussion and popularity, the ITIL framework does not suggest an implementation order for their processes. This decision constitutes the first challenge that an organization must overcome when starting an ITIL implementation, the enterprise size being one of the leading factors to be considered in the decision‐making process. In the scenario of small and medium enterprises dedicated to producing software, this paper is devoted to investigating which processes are the most selected to start the implementation of ITIL in these organizations. This is performed by means of two different instruments, first, a systematic literature review on the topic and second, a survey conducted among experts and practitioners. Results show in both cases that incident management process should be the first process when implementing ITIL framework. Copyright © 2015 John Wiley & Sons, Ltd.

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Section: Discussionmentioning

confidence: 91%

ITIL in small to medium‐sized enterprises software companies: towards an implementation sequence

Lema-Moreta

Villalón

Colomo‐Palacios

et al. 2015

J Software Evolu Process

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“…The FO ontology currently models only a few select FormalMetrics. These ontologies are loaded into the runtime system together with supporting additional external ontologies (ITIL and BPMN ontology [11], a subset of the OpenCyc ontology as upper ontology, the Dublin Core Schema for the encoding of ontology meta data, the QUDT schemas and vocabularies, and the OWL Time ontology). An overview of the runtime system is given in figure 5.…”

Section: Methodsmentioning

confidence: 99%

“…On the IT governance and IT service management side, Wong et al [8] present an approach for the semantic translation of different standards in the context of IT governance, with the goal of bridging semantic differences. IT service management ontologies based on ITIL [9] are developed by Valiente et al [10], [11] and Fagnoni [12], Baiôco et al [13] develop an ontology for IT service configuration management and Knittl and Schmitz [14] use ontologies to implement interorganisational IT service management. González-Conejero et al [15] use ontologies for GRC (governance, risk management, compliance) with the explicit goal of automating the compliance evaluation process.…”

Section: Related Workmentioning

confidence: 99%

Calculation of COBIT metrics using a formal ontology

Textor

Geihs

2015

2015 IFIP/IEEE International Symposium on Integrated Network Management (IM)

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For enterprises, it is important to know how the IT infrastructure contributes to the business goals set. The COBIT IT governance framework provides a high-level view how this can be achieved. However, COBIT provides no machine-readable model that allows to refer to entities (processes, goals, actions, metrics etc.). In this paper, we present an approach to create a formal model for COBIT using an ontology. The COBIT ontology is enhanced with a formalization of metrics and a way to use selection rules and mappings to calculate metric values at runtime using data from existing systems. The calculated metric values are then inserted into the COBIT ontology and can be used for dynamic management decisions. The paper describes the modeling of the COBIT ontology and the corresponding runtime system.

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“…Given their importance, ontologies are seen as the cornerstone of many promising technologies such as, for example, the semantic web and related data, reporting an abundant implementation in literature like [9], [22]. The scope of IT/OT service management is very far from this trend, although there are several attempts to use ontologies in some areas such as the life cycle of cloud services [15], software system development and IT service management processes [30], quality of service -security metrics [6], facilitation of operational procedures in public administration [24], service management in the Internet of Things [23] or IT service management for business-IT integration [31].…”

Section: Ontologized Eam Modelmentioning

confidence: 99%

Semantic Management of Enterprise Information Systems through Ontologies

Casola¹,

Catelli²

2020

Computer Science &Amp; Information Technology (CS &Amp; IT)

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This article introduces a model for cloud-aware enterprise governance with a focus on its semantic aspects. It considers the need for Business-IT/OT and Governance-Security alignments. The proposed model suggests the usage of ontologies as specific tools to address the governance of each IT/OT environment in a holistic way. The concrete utilization of ISO and NIST standards allows to correctly structure the ontological model: in fact, by using these wellknown international standards it is possible to significantly reduce terminological and conceptual inconsistencies already in the design phase of the ontology. This also brings a considerable advantage in the operational management phase of the company certifications, congruently aligned with the knowledge structured in this manner. The semantic support within the model suggests further possible applications in different departments of the company, with the aim of evaluating and managing projects in an optimal way, integrating different but important points of view of stakeholders.

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Applying Ontology-Based Models for Supporting Integrated Software Development and IT Service Management Processes

Cited by 21 publications

References 29 publications

ITIL in small to medium‐sized enterprises software companies: towards an implementation sequence

ITIL in small to medium‐sized enterprises software companies: towards an implementation sequence

Calculation of COBIT metrics using a formal ontology

Semantic Management of Enterprise Information Systems through Ontologies

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