Applying reciprocity and accommodation theories to supervisor/subordinate communication

McCroskey, James C.; Richmond, Virginia P.

doi:10.1080/00909880009365575

Cited by 39 publications

(14 citation statements)

References 13 publications

(11 reference statements)

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“…For example, Bourhis (1991) studied the impact of language on communication in officially bilingual organizations. Gardner and Jones (1999) and Willemyns et al (2003Willemyns et al ( , 2004 looked at strategies for and reactions to communication accommodation in supervisor-subordinate interactions (see also McCroskey & Richmond, 2000). Boggs and Giles (1999) theorized the role of accommodation in intergender interactions in male-dominated workplaces, and Winsor (2000) examined the difficulty in comprehension between white-collar and blue-collar workers.…”

Section: Organizational Identity and Communicationmentioning

confidence: 99%

Organizational Communication: Challenges for the New Century

Jones

Watson

Gardner

et al. 2004

Journal of Communication

130

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Organizational communication covers an eclectic mix of approaches, theories, and methodologies, developed within organizational settings or applied from other areas. The authors start their assessment of recent literature with 6 challenges for the field that have been delineated in previous reviews: (a) to innovate in theory and methodology, (b) to acknowledge the role of ethics, (c) to move from micro-to macrolevel issues, (d) to examine new organizational structures and technologies, (e) to understand the communication of organizational change, and (f) to explore diversity and intergroup aspects of communication. All 6 challenges implicate the importance of considering the intergroup level of analysis as well as the interpersonal and organizational levels, to undertake multilevel research in context, and to consider the role and place of voice in organizations. Finally, researchers must make their research ethical and consequential.

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Section: Organizational Identity and Communicationmentioning

confidence: 99%

Organizational Communication: Challenges for the New Century

Jones

Watson

Gardner

et al. 2004

Journal of Communication

130

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“…Responsiveness involves being other-oriented, considering others' feelings, and listening to what others say. This is sometimes considered to be the ''relational'' aspect of the socio-communicative orientation and socio-communicative style (McCroskey & Richmond, 2000).…”

Section: Communication Stylementioning

confidence: 99%

Culture and Communication Style

Giri¹

2006

Review of Communication

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“…Reference [13] found that social attraction is closely associated with responsiveness and that subordinates rate supervisors who are more available as more interpersonally attractive, while [14] determined that communication competence explains 17 percent of the variance in perceived social attractiveness.…”

Section: Interpersonal Attractionmentioning

confidence: 99%

Sociometric Attractiveness on Facebook*

Stam¹,

Cameron²,

Stam³

2014

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Advertisers are keen on finding ways to leverage social network sites (SNS) such as Facebook, one of the premier SNS today, to improve their image, the perception of their products and sales revenue. Facebook facilitates social interaction online, and therefore develops a better understanding of the effect of impression management and social attractiveness on SNS. We focus on the impact of two prominent features of a Facebook profile, number of friends and number of photos that the user is tagged in, on user's perceived social attractiveness. Some SNS user profiles are perceived as more socially attractive than others. Presumably, a Facebook profile with a higher degree of social attractiveness will enhance the image of the organization, through positive association. In an experiment involving both graduate and undergraduate university students, almost all of them familiar with Facebook navigation, we find that, indeed, having more Facebook friends enhances social attractiveness, but likely only to a point. Having too many Facebook friends may have an adverse effect on social attractiveness. We also find that the number of photos that one is tagged in is an important determinant of social attractiveness, but only when considering alongside the number of friends. These findings suggest that we may have identified a conceptual SNS based advertising and PR design strategy with the potential to enhance perceived social attractiveness of the message. Through a carefully designed Facebook profile with the right balance between the number of friends and number of photos tagged, the profile's attractiveness may in turn inspire the customer to view the products or services offered in a more favorable light. Our results also suggest that other features of an SNS user profile-such as the profile picture, friend network and profile content-have the potential to affect social attractiveness. Interestingly and perhaps unexpectedly, in our study we also find that gender influences social attractiveness scores, with women perceived as more socially attractive when they have more friends, and men perceived as more socially attractive when they have fewer friends. One potential explanation for this gender-related finding is that a gender double standard may exist in the judgment of social attractiveness on Facebook. This issue suggests a need for further research on the gender issue. An ex-*

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Applying reciprocity and accommodation theories to supervisor/subordinate communication

Cited by 39 publications

References 13 publications

Organizational Communication: Challenges for the New Century

Organizational Communication: Challenges for the New Century

Culture and Communication Style

Sociometric Attractiveness on Facebook*

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