Applying Tablet-Based Performance Support Application for Technicians’ Training at the Israeli Air Force: A Case Study

Abstract

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Problem-Solving and Tool Use in Office Work: The Potential of Electronic Performance Support Systems to Promote Employee Performance and Learning

“…One of the most frequently mentioned benefits of EPSS is its potential to support employee performance (Barker and Banerji, 1995;Gery, 1995;Chang, 2004;Nguyen and Klein, 2008) and as a result different aspects of employee productivity (Bastiaens, 1999;Altalib, 2002). Several empirical studies have reported positive effects of EPSS on various measures of performance (Bastiaens, 1999;van Schaik et al, 2002;Mao and Brown, 2005;Nguyen et al, 2005;Gal and Nachmias, 2011;Lanese and Nguyen, 2012;Rios et al, 2013;Nuss et al, 2014;Yakin and Yildirim, 2016;Gal et al, 2017;Ugur-Erdogmus and Cagiltay, 2019). These were, for instance, positive effects on expertise reports or speed of task completion of police officers in Turkey (Yakin and Yildirim, 2016) and positive effects on time used for and quality of maintenance procedures of the engine air bleed system on a Boeing 737 aircraft (Rios et al, 2013).…”

“…These were, for instance, positive effects on expertise reports or speed of task completion of police officers in Turkey (Yakin and Yildirim, 2016) and positive effects on time used for and quality of maintenance procedures of the engine air bleed system on a Boeing 737 aircraft (Rios et al, 2013). Some studies compared the effect of EPSS with traditional training and found EPSS to be at least partly superior (Bastiaens et al, 1995;Mao and Brown, 2005;Gal et al, 2017). Moreover, a few studies have investigated the effects of different EPSS types (external, extrinsic, and intrinsic EPSS) on employee performance and productivity (Nguyen, 2005;Nguyen et al, 2005;Gal and Nachmias, 2011;Yakin and Yildirim, 2016).…”

“…In addition to enhancing performance, EPSS are also supposed to foster (informal) workplace learning (Gery, 1995;Raybould, 1995;van Schaik et al, 2002;Mao, 2004;van Schaik, 2010;Kert and Kurt, 2012;Kalota and Hung, 2013;Gal et al, 2017). This is possible through different aspects and functionalities of EPSS.…”

“…Although companies have been applying EPSS-with varying success-since the 1990s, empirical research on their effectiveness is scarce (Chang, 2004;Mao, 2004;Mao and Brown, 2005;Nguyen and Klein, 2008;Gal and Nachmias, 2012;Gal et al, 2017). This is especially true for recent studies that have included new technological capabilities in their definition and design of EPSS.…”

Corrigendum

“…In Gal, Meishar‐tal, Non, Ben‐Basat, and Paikin, , the second author's name was published incorrectly.…”