Applying tacit knowledge management techniques for performance assessment

Mitri, Michel

doi:10.1016/s0360-1315(03)00034-4

Cited by 46 publications

(44 citation statements)

References 12 publications

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“…While knowledge management field has extensively been studied before, the question of how to measure KM performance is less explored and is becoming more and more important (Huang, Chen, & Yieh, 2007) as it can lead to strategic organizational learning and better satisfaction of customers' needs (Mitri, 2003), as well as better organizational performance. Organizations are now extensively alert to the importance of knowledge and KM practices in order to efficiently use their intellectual assets.…”

Section: Journal Of Organizational Knowledge Managementmentioning

confidence: 99%

Putting sustainability at the core of knowledge management performance evaluation system

Nejati¹,

Shahbudin²,

Amran³

2010

JOKM

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With the transformation of managerial views and the increasing focus on knowledge and intellectual capitals as the most important resources to the organizations, the necessity for retaining these resources and monitoring their effectiveness in order to know how they are utilized becomes significant. As for the universities, this requirement is even higher compared to other organizations, due to the fact that almost a complete chain of knowledge management processes and practices exist in the universities, from knowledge creation, planning, creation, development, and acquisition to knowledge updating, sharing, dissemination, utilization, and protection. Therefore, it is crucial to assess the performance of these knowledge management processes. Yet, it is noteworthy to re-look at universities to find out about their position in the community and their responsibilities towards the society at large. Universities do not operate in vacuum; rather their actions and decisions affect the society and the environment. Hence, any program aimed at evaluating the knowledge management performance of universities must also take into consideration their responsibilities toward the society and its sustainable development. This study emphasizes on the importance of putting sustainable development view at the core of any knowledge management performance evaluation effort and proposes a sustainable development-led framework for evaluating knowledge management performance in the university setting.

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Section: Journal Of Organizational Knowledge Managementmentioning

confidence: 99%

Putting sustainability at the core of knowledge management performance evaluation system

Nejati¹,

Shahbudin²,

Amran³

2010

JOKM

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“…In Bloom's Taxonomy the categories are ordered from simple to complex and from concrete to abstract, and the higher levels subsume lower levels. The use of Bloom's Taxonomy to identify tacit knowledge has been explored in the development of Knowledge Management Systems [15]. If a verb is in the higher order of the taxonomy, then the domain specialists are referencing a critical thinking and the statement could be ambiguous and abstract.…”

Section: Case Study Designmentioning

confidence: 99%

“…In order to manage knowledge, the KMoS-RE strategy includes transversal activities to identify tacit knowledge using discourse analysis techniques, such as analysis of presuppositions [14] and Bloom's Taxonomy [15]. In addition, the strategy incorporates two new artifacts: a record of wrong beliefs and a piece of knowledge matrix to keep track of the tacitness grade of concepts, relationships and behaviors for every participant in the project; i.e.…”

Section: Introductionmentioning

confidence: 99%

Requirements engineering based on knowledge: a comparative case study of the KMoS-RE strategy and the DMS process

Olmos-Sánchez

Rodas-Osollo

Martínez

et al. 2015

Rev. Fac. Ing. Antioquia

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“…In BESTCity DSS, knowledge representations including production and action rules, cases, reports and objects are being utilized. It can provide a qualitative representation of tacit assessment knowledge (Mitri, 2003).…”

Section: Knowledge Representationmentioning

confidence: 99%

“…Further more, Mitri (2003) highlighted that natural language and speech understanding front ends improve query tools for knowledge management systems. Hence, the BESTCity DSS interface is designed to include the specific features of changeability, traceability, plenitude, and qualitative description.…”

Section: Bestcity For Iswmmentioning

confidence: 99%

Bestcity: Developing Clean Cities

Jayawardhana

Alwis

Pilapitiya

et al. 2005

IFIP — The International Federation for Information Processing

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Abstract:Artificial Intelligence applications have immense potential to fill the knowledge gaps that exist in developing countries. During the past decades, many AI applications have developed to solve structured problem domain and less concern about complex problem domain such as solid waste management. Hence, solid waste management is a burning environmental issue in developing countries due to lack of expertise and information assimilation paths. To fill this knowledge gap a user-friendly decision support system (DSS), BESTCity is developed. This paper describes the techniques used for the development stage and robustness of BESTCity DSS. Much evident clean cities in developed economies with the huge amount of knowledge available could be intelligently managed to solve issues in developing countries, which is the main objective of BESTCity.

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Applying tacit knowledge management techniques for performance assessment

Cited by 46 publications

References 12 publications

Putting sustainability at the core of knowledge management performance evaluation system

Putting sustainability at the core of knowledge management performance evaluation system

Requirements engineering based on knowledge: a comparative case study of the KMoS-RE strategy and the DMS process

Bestcity: Developing Clean Cities

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