Objective: To achieve our goal of excellent emergency cardiac care, our institution embarked on a Lean process improvement initiative. We sought to examine and quantify the outcome of this project on the care of suspected acute coronary syndrome (ACS) patients in our emergency department (ED). Methods: Front-line ED staff participated in several rapid improvement events, using Lean principles and techniques such as waste elimination, supply chain streamlining, and standard work to increase the value of the early care provided to patients with suspected ACS. A chart review was also conducted. To evaluate our success, proportions of care milestones (first electrocardiogram [ECG], ECG interpretation, physician assessment, and acetylsalicylic acid [ASA] administration) meeting target times were chosen as outcome metrics in this before-and-after study. Results: The proportion of cases with 12-lead ECGs completed within 10 minutes of patient triage increased by 37.4% (p , 0.0001). The proportion of cases with physician assessment initiated within 60 minutes increased by 12.1% (p 5 0.0251). Times to ECG, physician assessment, and ASA administration also continued to improve significantly over time (p values , 0.0001). Post-Lean, the median time from ECG performance to physician interpretation was 3 minutes. All of these improvements were achieved using existing staff and resources. Conclusions: The application of Lean principles can significantly improve attainment of early diagnostic and therapeutic milestones of emergency cardiac care in the ED.
RÉ SUMÉObjectif : Pour atteindre notre objectif d'excellence en soins d'urgence cardiaque, notre é tablissement a mis sur pied une initiative d'amé lioration du processus Lean. Nous nous sommes attaché s à é tudier et à quantifier les ré sultats de ce projet en lien avec les soins aux patients soupç onné s d'ê tre atteints de syndrome coronarien aigu (SCA) dans notre service des urgences (SU). Mé thodes : Le personnel de premiè re ligne du SU a participé à plusieurs é vé nements d'amé lioration rapide constitué s des principes et techniques Lean : é limination du gaspillage (temps, ressources), allé gement de la chaîne logistique, travail standard, et ce, pour augmenter la qualité des soins pré coces fournis aux patients chez qui on soupç onne un SCA. Une revue des dossiers a é galement é té mené e. Pour é valuer notre succè s, nous avons choisi, comme mesure des ré sultats dans cette é tude « avant-aprè s », la proportion des é tapes de soins (premier é lectrocardiogramme [ECG], interpré tation de l'ECG, é valuation par le mé decin et administration d'acide acé tylsalicylique [AAS]) respectant le temps visé .