Applying the technology acceptance model to a Spanish City Hall

Cegarra, José Luis Moreno; Navarro, Juan Gabriel Cegarra; Pachón, José Rodrigo Córdoba

doi:10.1016/j.ijinfomgt.2014.02.006

Cited by 26 publications

(8 citation statements)

References 46 publications

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“…As for public administration, especially on local and regional levels, shifting to e‐government is of utmost importance, because enabling remote mode to contact and supply both information and services to the public allows public administration to operate even in pandemic times. Yet, successful implementation of e‐government services and building citizens' engagement requires using proper enablers (Moreno Cegarra, Cegarra Navarro, & Córdoba Pachón, 2014 ).…”

Section: The Covid ‐19 Crisismentioning

confidence: 99%

How can systems thinking help us in the COVID‐19 crisis?

Zięba

2021

Knowl Process Manag

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The COVID‐19 pandemic outbreak remains one of the most influential events in the global economy over the recent years. While being primarily public health related, it has a tremendous impact on many other aspects, including business management. Many businesses were forced to introduce rapid changes to their business models in order to survive. The aim of this paper is to show the complexity and interrelations of changes triggered by COVID‐19 outbreak. Understanding of this complexity is crucial for developing business resilience to similar events in the future. The paper uses systems thinking approach to analyze influence of COVID‐19 pandemic on business operations and to show the importance of the proper government response to the COVID‐19 crisis. A causal loop diagram is used to show the complicated mechanisms behind the impact of pandemic on several aspects of business operation and management. Perceptions of some variables play more important roles than actual variables, and it often requires more than one actor to solve a particular problem. Adaptive business management may prove to be a particular challenge for small business owners. The paper provides useful insights into the complex nature of contemporary business operation and management in the wake of a major epidemiological crisis. It may contribute to a better understanding of important factors that often tend to be disregarded and not paid enough attention to. It offers food for thought not only for academics, but also to business owners/managers, aware of the complexity of contemporary world and to government‐level decision‐makers.

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Section: The Covid ‐19 Crisismentioning

confidence: 99%

How can systems thinking help us in the COVID‐19 crisis?

Zięba

2021

Knowl Process Manag

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“…The survey was pretested with two users to ensure that all kinds of errors associated with survey research were reduced (Grimm, 2010) and later shared on Facebook and Twitter to recruit the citizens. The survey included three types of questions: questions with a seven-point Likert scale (from “Strongly Disagree” to “Strongly Agree”) based on the Technology Acceptance Model (Davis, 1989; Moreno Cegarra et al , 2014) to assess four aspects: attitude, perceived usefulness, perceived ease of use and behavioral intention; free text questions to collect general opinions and suggestions for additional features for future versions and to justify previous ratings; and four additional questions to collect demographic data. After collecting user feedback, the median, mean and standard deviation (SD) were calculated for the questions with a seven-point Likert scale to evaluate the four aspects.…”

Section: Methodsmentioning

confidence: 99%

Open government data awareness: eliciting citizens’ requirements for application design

Chokki

Simonofski

Frénay‬

et al. 2022

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Purpose Over the past decade, governments around the world have implemented open government data (OGD) policies to make their data publicly available, with collaboration and citizen engagement being one of the main goals. However, even though a lot of data is published, only a few citizens are aware of its existence and usefulness. The purpose of this paper is to identify the requirements for an application that raises awareness of Open Government Data (OGD) to citizens. Design/methodology/approach This study followed a design research science approach to collect citizens’ requirements for the design of such an application through interviews with 10 citizens and evaluated through user testing with 25 citizens. Findings This study identified and validated 11 requirements that can be implemented to raise citizens’ awareness of OGD. The most useful are listing OGD reuses with information about data used and receiving notification when a new OGD reuse is released. Furthermore, the evaluation results provided evidence of the effectiveness of using an application to improve OGD awareness to citizens. Originality/value This research provides requirements that can be used by developers to implement a usable tool to raise citizen awareness or by researchers to evaluate applications whose objective is to raise citizen awareness. Finally, it provides a mobile application that can used by developers to showcase their OGD reuses or by researchers to aware citizens of OGD through real-world examples.

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“…The adequate management of knowledge flows could result in the generation of key intangible assets capable of transforming data into information [45] and a subsequent competitive advantage in innovative organizations [46]. Organizational (business) value could be generated through information and communication technologies (ICTs) or by underlying cognitive developments, systems, or technologies generated by human intelligence [47], for example, training related to ICTs or involving it.…”

Section: Knowledge and Awareness Of Ictmentioning

confidence: 99%

Towards a Digital Relational Administration Model for Small and Medium Enterprise Support via E-Tutoring in Spain

Briones-Peñalver,

Campuzano-Bolarin,

Acosta Hernández

et al. 2024

Systems

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In the context of public administrations after COVID-19, this paper formulates and validates a digital model of tutoring (e-tutoring) for small and medium enterprises (SMEs) by public administrations or PAs to help the former reduce their risks to fold in their first few years of existence and with the support of private professionals (economists, accountants, business advisors, managers, etc.). The model draws on ideas about relational administration (RA), a concept that is yet to be fully exploited or assessed in the literature. Several hypotheses derived from the model are formulated and tested using a polytomic-nominal logistic regression. A questionnaire was sent to and returned by 236 small and medium entrepreneurs in Spain facing insolvency proceedings to identify main reasons for business failure and if or how they would accept online tutoring from private professionals associated with PAs. Findings suggest that SM entrepreneurs agree with receiving selected forms of tutoring, requiring public administrations to enhance capabilities for joint information provision and decision making through the use of information and communication technologies or ICTs. These findings have important implications for the potential restructuring of public administrations, their collaborations with professionals, and the future co-design and implementation of e-government services by PAs

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Applying the technology acceptance model to a Spanish City Hall

Cited by 26 publications

References 46 publications

How can systems thinking help us in the COVID‐19 crisis?

How can systems thinking help us in the COVID‐19 crisis?

Open government data awareness: eliciting citizens’ requirements for application design

Towards a Digital Relational Administration Model for Small and Medium Enterprise Support via E-Tutoring in Spain

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