“…Content of satisfaction survey questions were categorized based on dimensions of patient satisfaction identified in previous studies, accessibility, physical environment, materials and resources, clinician-patient interactions, treatment/outcomes, convenience, cost, duration, and overall satisfaction (Margolis, Al-Marzouq, Revel, & Reed, 2003;Pascoe & Attkisson, 1983;Ware, Snyder, Wright, & Davies, 1983;Woolley, Kane, Hughes, & Wright, 1978). We also included a short measure of satisfaction developed for quality improvement in our own clinic, designed to assess each of the aforementioned dimensions of satisfaction (Guzman, Irby, Pulgar, & Skelton, 2011;Halvorson & Skelton, 2011;Irby, Kaplan, Garner-Edwards, Kolbash, & Skelton, 2010;Skelton, Goff et al, 2011). This measure has not yet been published and was used solely for quality improvement purposes (Skelton, Irby, & Beech, 2011).…”