“…Several studies on evaluating the VoIP performance have been conducted in the related literature (Ahmed, 2017;Alharbi, Bahnasse, & Talea, 2017;Audah, Kamal, Abdullah, Hamzah, & Razak, 2015;Cao & Gregory, 2008;Chaudhary & Singh, 2014;Birke, Mellia, Petracca, & Rossi, 2007;Brak, Bouhorma, El Brak, & Bohdhir, 2013;Gurrapu, Mehta, & Panbude, 2016;Li, Chiang, Calderbank, & Diggavi, 2007;Meeran, Annus, & Le Moullec, 2017;Balan, Eggert, Niccolini, & Brunner, 2007;Haibeh, Hakem, & Safia, 2017;Perwej & Parwej, 2012;Tariq, Azad, Beuran, & Shinoda, 2013). Particularly, the studies in (Ahmed, 2017;Alharbi et al, 2017;Audah et al, 2015;Cao & Gregory, 2008;Chaudhary & Singh, 2014) focused on evaluating the performance of VoIP at the IP level, assessing objective parameters such as delays, jitter and packet losses, rather than evaluating the performance of VoIP at user-level which takes into account the user perception, i.e.…”