Approving with Application of an Electronic Bulletin Board, as a Mechanism of Coordination of Actions in Complex Systems

Grzybowska, Katarzyna; Hoffa, Patrycja

doi:10.1007/978-3-319-19638-1_41

Cited by 5 publications

(5 citation statements)

References 7 publications

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“…Supply chain management (SCM) has developed into a major conceptual approach inside management and business administration [9]. Supply chains are inherently complex, dynamic [10], dispersed and open systems [11]. Supply chains are in a state of transformation.…”

Section: Literature Reviewmentioning

confidence: 99%

“…The literature review about the popularity of aspect of simulation of sustainable supply chain was made using the Scopus database. Simulation is an important element in the study of sustainable supply chains [11], sustainable world [20], supply chain simulation [21], production and distribution [22], food supply chain management [23] and discrete production processes [24]. The authors decided to use different searching methods for showing differences in the number of articles.…”

Section: Literature Reviewmentioning

confidence: 99%

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Simulation Modeling of the Sustainable Supply Chain

Hoffa-Dąbrowska

Grzybowska

2020

Sustainability

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The development of the global economy affects the environment in which we are living, often in negative ways, including pollutions, exhaust emissions, depletion of natural resources, and other concerns. Therefore, it is so important to use resources in a reasonable, sustainable manner and to be aware of the impact of our activities on the environment, which in the next stage translates into trying to limit negative impacts to the environment. Aspects of sustainable supply chain (SSC) have become more and more popular in the last years. Entrepreneurs pay more attention to the aspect of sustainable development in their activities, especially to exhaust emissions. The rational use of resources is also a very important topic. Not only economic aspects but also environmental and social topics are taken into account in company politics, which is characteristic of sustainable development. The main purpose of this article is to show the benefits of SSC. For this purpose, the simulation models showing the supply chain and the sustainable supply chain will be built. The benefits of SSC in economic and environmental aspects will be presented using a computer simulation tool. Using a simulation tool fits in with sustainability; thanks to modeling supply chains in their virtuality and analysis, many resources can be saved in reality (for example, thanks to the consolidation of freight).

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Simulation Modeling of the Sustainable Supply Chain

Hoffa-Dąbrowska

Grzybowska

2020

Sustainability

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“…Authors decided to analyzed the mechanism of coordination with the use of the Electronic Bulletin Board. This mechanism is represented in detailed in [2], [3], [12]. In this mechanism the relation betweend tasks and subtasks (which numbers result from the order size) are well-defined.…”

Section: Three Simulation Models -Three Levels Of Complexity Of the Smentioning

confidence: 99%

“…The durability is treated as the ability to not subject to rapid changes, especially with regard to inter-enterprise co-operation, and as the ability to survive under fixed conditions. Each complex system, such as a supply chain, [2], [3], a production system [4], [5], [6], [7], a transport system is composed of several subsystems with interactions [8].…”

Section: Introductionmentioning

confidence: 99%

THE COMPLEXITY OF SUPPLY CHAIN vs. SURVIVAL OF THIS SUPPLY CHAIN

Hoffa-Dąbrowska¹,

Grzybowska²

2018

dtetr

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The article presents issue of survival of simulated supply chains depends on the complexity of this chain. Authors analyzed the supply chain with mechanism of coordination of actions. In this article, authors decided to compare three supply chain on a different levels of complexity. For each of this supply chain the simulation model was built, and then the analysis of survival was made. In every model authors analyzed the decision part and transportation part. The first model is the basic simulation model with using the Electronic Bulletin Board, in which one contractor was considered. In second model authors extended the numbers of entities (contractors) in analyzed supply chain to four. In third model the transportation part was extended to be more complexitydifferent contractors can realized the transportation tasks. For each case authors focus on aspects of durability of supply chain as non-renewable systems.

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“…"The risk of the production company originates from, among others lack of knowledge about the future state of the environment in which the enterprise will operate" [11]. "Not only the structure and the configuration of complex systems undergo constant change, but also their activity and scope of action" [7]. It is important to anticipate possible threats and to propose measures to improve and modify the existing rules of conduct (application of feedforward − controlling).…”

Section: Consumption End Phase Post-sales Phasementioning

confidence: 99%

Quality Management in the Customer Service Process

Marczewska-Kuźma¹,

Kowalski²,

Zubr³

2018

Hradec Economic Days

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The article pays particular attention to the importance of appropriate customer segmentation in the quality management of the customer service process. Detailed analysis of the changes of customer's expectations can be conducted on the basis of assumptions of customer's life cycle, understood as the stages of customer's purchasing activity. Several concepts related to this issue have been introduced in the literature of the subject: Customer Relationship Life Cycle (CRLC), Customer's Activity Cycle (CLAN), The Relationship Life Cycle (RLC). Studies were carried out in three stages: Stage 1: interviews on company's activities, employees, customers, customer service process. Stage 2: analysis and evaluation of internal documentation of enterprises, including customer service contracts, procedures, and instructions for customer service. Stage 3: confronting the opinions of respondents (I and II) with their customers' opinions on the quality of services provided by the company and the risks identified in the course of the customer service process. The research section provides a proposal of customer segmentation prepared on the basis of a case study of three manufacturing companies from the construction industry and three groups of packages of actions that can be undertaken within the framework of customer target groups were prepared.

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Approving with Application of an Electronic Bulletin Board, as a Mechanism of Coordination of Actions in Complex Systems

Cited by 5 publications

References 7 publications

Simulation Modeling of the Sustainable Supply Chain

Simulation Modeling of the Sustainable Supply Chain

THE COMPLEXITY OF SUPPLY CHAIN vs. SURVIVAL OF THIS SUPPLY CHAIN

Quality Management in the Customer Service Process

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