Arabian Gulf innovator attitudes for online Islamic bank marketing strategy

Elbeck, Matt; Dedoussis, Evangellos‐Vagelis

doi:10.1108/17590831011082437

Cited by 11 publications

(10 citation statements)

References 81 publications

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“…For this research, the term Islamic finance includes, Islamic banking and financial services, sharia-compliant investment products, and Sukuk (Islamic bonds). Because of the global expansion and growth of Islamic finance, the literature on this topic is rather rich (e.g., Janahi and Mubarak 2017; Dariyoush and Hussin 2016;Fang 2016;Setyobudi et al 2016;Malik et al 2011;Elbeck and Dedoussis 2010). More than 100 Islamic banks now exist in over 35 Muslim and non-Muslim countries alike (Ariff and Rosly 2011).…”

Section: Islamic Financial Service Sectormentioning

confidence: 99%

Marketing Islamic Financial Services: A Review, Critique, and Agenda for Future Research

Alam

Seifzadeh

2020

JRFM

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Islamic finance has experienced rapid growth globally, surpassing the USD 2 trillion mark in 2017. As a result, the literature related to Islamic finance and banking is rather rich. Despite the richness of the literature, our knowledge of the marketing issues related to Islamic finance is modest and somewhat ambiguous. Therefore, we review several decades of research about the Islamic finance in various parts of the world. We identify and discuss three main research themes that draw on different conceptualization and theoretical lenses. After synthesizing their respective findings, we propose several avenues for future research that integrate these three research themes with the goal of developing a more nuanced understanding of Islamic finance and its marketing. While we believe that our review will mainly serve as a crucial reinvigoration and launch point for future research on Islamic finance marketing, it is also of great practical benefit for policymakers of various countries and especially managers of financial service firms interested in marketing Islamic banking and financial services to their customers.

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Section: Islamic Financial Service Sectormentioning

confidence: 99%

Marketing Islamic Financial Services: A Review, Critique, and Agenda for Future Research

Alam

Seifzadeh

2020

JRFM

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“…Studying consumer perception is the most popular approach to know their motivation, attitude, and behaviour towards IB products and services. Giving account of a number of consumer perception studies, Elbeck and Dedoussis (2010) conclude that consumer preferences for Islamic banks are culturally sensitive, driven by a variety of factors, which could differ from countries to countries; e.g. employees' skills and values (UAE); timeliness, cooperation and financial services (Malaysia); image, confidentiality and reputation (Jordan); and service quality (Turkey).…”

Section: Islamic Banking In Omanmentioning

confidence: 99%

A study of customers’ perception of Islamic banking in Oman

Belwal

Maqbali

2019

JIMA

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Purpose The concept of Islamic banking (IB) as a discipline and the introduction of the full-fledged Islamic banks and Islamic windows are relatively newer developments in the banking sector in Oman. This paper aims to assess customers’ perceptions of the Islamic banks and IB windows in Oman. Design/methodology/approach Following the interpretive paradigm and an exploratory research design, data collected through personal interviews with a group of 60 respondents in two of the prominent cities in Oman were analysed qualitatively. Findings The study found that customers in Oman had mixed feelings about the Islamic Banks. While some of them were not sure if the banks follow the Islamic principles, a majority of them had not opened an account with the Islamic banks or Islamic windows. The study revealed some vulnerabilities in the areas of their operations, marketing practices, staff knowledge of products and customer-dealings, as well as customers’ understanding of Islamic banks, their principles and practices. Practical implications As the advent of IB is relatively new to Oman, the insights gained by this study will have wider implications for the growth of IB locally. The outcomes of this study would appraise the officials and regulators of Islamic banks and Islamic windows with customers’ perception of IB. The elimination of the identified weaknesses would help them to improve the knowledge, quality and the marketing and promotion of products and services while competing with the conventional banks. Originality/value This study is a pioneering effort to know the status of IB and customers’ motivations in Oman towards IB.

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“…The leasing-based Ijarah is used to generally finance the consumer products and vehicles. Elbeck and Dedoussis (2010) described that customer preferences of Islamic banks are based upon a variety of factors which may differ from country to country and Shome et al (2018) also elucidated several factors that customers ponder while dealing with an Islamic bank. Besides the fact that religious beliefs are a major reason to transact with Islamic banks as concluded in different studies (Ringim, 2014;Souiden and Rani, 2015); yet this is also a fact concluded in several past studies that religion is not the single motive of Islamic banking customers (Erol and EI-Bdour, 1989;.…”

Section: Literature Reviewmentioning

confidence: 99%

Islamic Banking Products, Services and Objectives: Perspectives of Shariah Supervisors and Regulators

Ali¹,

Hussain²

2021

IRMBR

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The study is aimed at assessing the opinions of vital Islamic banking stakeholders including members of various Islamic banking Shariah Supervisory Boards (SSBs) and pertinent personnel from Pakistan’s central bank – The State Bank of Pakistan (SBP). The research analyzes the percepts of respondents regarding various aspects relevant to Islamic banking (IB) products, service and objectives. The paper employs qualitative research approach in analyzing the Shariah and regulatory experts’ viewpoints regarding Islamic banking. The study is conducted using semi-structured interviews of twelve Shariah supervisors and nine SBP staff members serving in the Islamic banking department and Islamic banking focus groups in the regional/field offices of the State Bank of Pakistan. The study is of pioneering nature involving qualitative research design and inclusion of two of the most significant stakeholder groups from the Islamic banking sector of Pakistan who have not been included in the past studies regarding Islamic banking perceptions. The research findings highlighted that Shariah objectives are top priority of Islamic banks as per the views expressed by members of Shariah boards of various banks while in opinion of Islamic banking regulators, Islamic banks’ major concern is to achieve their business objectives. Keywords: Islamic Banking, Islamic Finance, Pakistan, Products, Perceptions, Shariah Compliance.

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Arabian Gulf innovator attitudes for online Islamic bank marketing strategy

Cited by 11 publications

References 81 publications

Marketing Islamic Financial Services: A Review, Critique, and Agenda for Future Research

Marketing Islamic Financial Services: A Review, Critique, and Agenda for Future Research

A study of customers’ perception of Islamic banking in Oman

Islamic Banking Products, Services and Objectives: Perspectives of Shariah Supervisors and Regulators

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