“…It also illustrates a powerful driving force behind the status quo bias in service delivery reforms, furnishing empirical evidence to support the theoretical prediction that politicians rationally "pander" to voters rather than solve tough social problems (Fernandez & Rodrik, 1991;Maskin & Tirole, 2004). Political economy constraints frequently hinder the adoption of policies considered "first-best" by economists in domains such as trade and environmental regulation (Autor, Dorn, Hanson, & Majlesi, 2020;Che, Lu, Pierce, Schott, & Tao, 2016;Ostry, Furceri, & Ganslmeier, 2021). They are also a first-order concern for the design of public service policies.…”