Are older patients more satisfied with hospital care than younger patients?

Jaipaul, C. Komal; Rosenthal, Gary E.

doi:10.1046/j.1525-1497.2003.20114.x

Cited by 197 publications

(218 citation statements)

References 31 publications

Supporting

Mentioning

150

Contrasting

Unclassified

Order By: Relevance

“…Living conditions were rated as highest by pensioners, especially in smaller hospitals, and lowest by the unemployed. This is consistent with the worldwide tendency, confirmed by studies where the above-mentioned group most often expresses satisfaction from the health care unit conditions by giving the highest marks for the financial dimension (6,7,8). In the analyzed hospital groups no significant correlation was observed considering patient age and gender.…”

Section: Discussionsupporting

confidence: 88%

Analysis of Factors Influencing Patient Satisfaction with Hospital Treatment at the Surgical Department

Szyca¹,

Rosiek²,

Nowakowska³

et al. 2012

Polish Journal of Surgery

View full text Add to dashboard Cite

the aim of the study was to determine factors responsible for patient satisfaction after treatment at the surgical department. material and methods. The study was conducted in six health care units, which were divided into two groups: Group I: 3 hospitals with the number of beds exceeding 400, and Group II: 3 hospitals with the number of beds below 400. The study group comprised 180 patients, 30 from each of the hospitals. The authors' used the Servqual method and questionnaire with 30 questions relating to five areas characteristic of medical service. Apart from the above-mentioned we also took into consideration hospital personnel: their qualifications and salary, hospital equipment, patient hospitalization costs, and indicated by the patient -the reason for his/her satisfaction or dissatisfaction with hospitalization. Results were subject to statistical analysis. Results. The results indicated that the factors pertaining to costs, especially those related to living conditions and also those related to empathy, personnel competence, and their communication with the patient had very significant influence on patient satisfaction with his/her hospitalization. Fulfilling the patient's needs considering the functional quality increases the patient's comfort, and as a consequence translates into satisfaction with the hospitalization. conclusions. Considering both groups of hospitals the surgical departments did not entirely fulfill the patient's expectations, and there is a need for improvement in this area. The main reason for the negative feelings of patients included worse than expected living conditions, sporadic contact with physicians and lack of information concerning the course of therapy. key words: patient satisfaction, surgical department, quality of hospitalization POLSKI

show abstract

Section: Discussionsupporting

confidence: 88%

Analysis of Factors Influencing Patient Satisfaction with Hospital Treatment at the Surgical Department

Szyca¹,

Rosiek²,

Nowakowska³

et al. 2012

Polish Journal of Surgery

View full text Add to dashboard Cite

show abstract

“…26,27 Further, hospitals with higher levels of patient satisfaction also have higher ratings of quality from health and care workers, 11 therefore, it would seem that increases in levels of patient satisfaction will benefit staff as well as patients. Despite the recent proliferation of patient satisfaction surveys, reports suggest they have not resulted in the anticipated increased action or quality improvement.…”

Section: Resultsmentioning

confidence: 99%

“…6 It has been proposed that the generational difference in satisfaction levels may result from older patients having more exposure to the health system and therefore having more pragmatic expectations of their care, or expecting a paternalistic model of care, in contrast to younger patients who expect to be included in the decisionmaking process. 11 Previous studies have also reported that hospital size has an influence on patient satisfaction, 9 however, this variable is not usually assessed in conjunction with demographic variables. It is suggested that the higher satisfaction levels found in smaller hospitals may result from their more personal nature, or may be due to the fact that smaller hospitals are less likely to accommodate patients with severe illness or high care needs.…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Assessing patient satisfaction: implications for South Australian public hospitals

Hordacre

Taylor

Pirone

et al. 2005

Aust. Health Review

View full text Add to dashboard Cite

This paper reports on the results from 2620 South Australians who participated in the 2003 Patient Evaluation of Hospital Services. Patients were found to be generally satisfied with the care, services and amenities provided, with a statewide overall score of 86.3. Satisfaction was lowest in the patients' assessment of their involvement in their own care and treatment. Three demographic factors (younger age, female sex or tertiary education) predicted lower levels of satisfaction in the multivariate analysis, whereas living with others, non-emergency admission or admission to smaller hospitals were found to predict higher satisfaction. Despite administrative and organisational difficulties, and limited current evidence of increased quality or satisfaction, it is considered important to continue satisfaction research with the goal of encouraging the development of action plans for improvement of care, services and amenities.

show abstract

“…Patients' sociodemographic characteristics such as age (13)(14)(15)(16)(17)(18) , gender (19)(20)(21)(22) , educational level (13,21,23) , and previous hospitalization experience (24) , have been pointed out as variables influencing on the hospitalized patient satisfaction.…”

Section: Introductionmentioning

confidence: 99%

Satisfação do paciente em uma unidade de gastroenterologia

Dorigan

Guirardello

2010

Acta paul. enferm.

View full text Add to dashboard Cite

Objectives: To assess patient satisfaction with nursing care received and verify if there are differences in relation to variables studied. Methods: This is a descriptive study of quantitative approach in a conventional sample of 63 patients conducted in the gastroenterology unit of a teaching hospital in the interior of Sao Paulo state. To collect the data was used the Patient Satisfaction Instrument (PSI). Results:The patients reported high satisfaction with all items and domains of the ISP, resulting in a satisfactory internal consistency in all domains. The variables gender, educational level and length of stay in the unit, had a positive impact on patient satisfaction. Conclusion: It is highlight the importance of knowing the patient satisfaction related to nursing care, which allows assessing and planning the care for the purposes of meeting the needs of nursing customers. Keywords: Patient satisfaction; Nursing care; Nursing RESUMOObjetivos: Avaliar a satisfação do paciente com os cuidados de enfermagem recebidos e verificar se existem diferenças em relação às variáveis do estudo. Métodos: Trata-se de um estudo descritivo de abordagem quantitativa, uma amostra convencional de 63 pacientes, realizado na unidade de gastroenterologia de um hospital de ensino do interior do Estado de São Paulo. Para a coleta de dados, utilizou-se o Instrumento de Satisfação do Paciente (ISP). Resultados: Os pacientes relataram alto nível de satisfação para todos os itens e domínios do ISP, resultando em consistência interna satisfatória em todos os domínios. As variáveis sexo, nível de escolaridade e tempo de permanência na unidade influenciaram positivamente a satisfação do paciente. Conclusão: Destaca-se a importância de se conhecer a satisfação do paciente com os cuidados de enfermagem, o que possibilita ao enfermeiro avaliar e planejar a assistência no sentido de atender as necessidades da clientela atendida. Descritores: Satisfação do paciente; Cuidados de enfermagem; Enfermagem RESUMEN Objetivos: Evaluar la satisfacción del paciente con los cuidados de enfermería recibidos, y verificar si existen diferencias en relación a las variables del estudio. Métodos: Se trata de un estudio descriptivo de abordaje cuantitativo con una muestra convencional de 63 pacientes, realizado en la unidad de gastroenterología de un hospital de enseñanza, en el interior del estado de Sao Paulo. Para la recolección de datos, se utilizó el Instrumento de Satisfacción del Paciente (ISP). Resultados: Los pacientes relataron alto nivel de satisfacción para todos los ítems y dominios del ISP, resultando en una consistencia interna satisfactoria en todos los dominios. Las variables: género, nivel de escolaridad y tiempo de permanencia en la unidad, influyeron positivamente la satisfacción del paciente. Conclusión: Se destaca la importancia de conocer la satisfacción del paciente con los cuidados de enfermería, lo que posibilita, al enfermero, evaluar y planificar la asistencia para atender las necesidades de la clientela.

show abstract

Are older patients more satisfied with hospital care than younger patients?

Cited by 197 publications

References 31 publications

Analysis of Factors Influencing Patient Satisfaction with Hospital Treatment at the Surgical Department

Analysis of Factors Influencing Patient Satisfaction with Hospital Treatment at the Surgical Department

Assessing patient satisfaction: implications for South Australian public hospitals

Satisfação do paciente em uma unidade de gastroenterologia

Contact Info

Product

Resources

About