Are operation style and outsourcing type important drivers in Airport Restaurant efficiency in Taiwan?

Abstract

This study is the fi rst to use the method of data envelopment analysis (DEA) to measure airport restaurant eff iciency. The eff ects of environmental factors on DEA eff iciency are also investigated using the bootstrapping Tobit regression model. The results reveal that the average level of eff iciency is approximately 82.4%, indicating that airport restaurants could reduce their inputs by an average of 17.6%. Our results also show that outsourcing type and location have signifi cant eff ect on Taipei Airport restaurants' operating eff iciency, but whether they are chain operations is not correlated with their levels of eff iciency.