Are our values becoming more fit for artificial intelligence society? A longitudinal study of occupational values and occupational susceptibility to technological substitution

Långstedt, Johnny; Spohr, Jonas; Hellström, Magnus

doi:10.1016/j.techsoc.2023.102205

Cited by 10 publications

(3 citation statements)

References 37 publications

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“…Both our findings and developed interview guidelines can serve as a starting point for this research. Additionally, it is useful to consider Finally, longitudinal studies (both qualitative and quantitative) are essential to complement cross-sectional studies by accounting for the highly dynamic nature of the topic (see, e.g., the study by Långstedt et al 2023, on the dynamic of occupational values in the context of AI).…”

Section: Discussionmentioning

confidence: 99%

Psychological Implications of AI-driven Automation for Employees – Insights from Healthcare and Financial Services in Germany

Sureth,

Nachtwei

2024

Preprint

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Advances in artificial intelligence (AI) are shaking up the world of work. The capabilities of AI are becoming more and more sophisticated and AI systems are increasingly capable of performing not only routine but also non-routine and cognitive tasks autonomously. This triggered the widespread adoption of AI to automate an increasing number of job tasks. Subsequently, jobs are changing, both in quantity and quality. While the debate on the impact of AI and automation on employment has intensified, little attention has been paid to the subjective experience of employees and the psychological implications of AI-induced changes in the workplace. Thus, we examined the psychological implications of AI-driven automation with an explicit focus on employees’ experience and behaviour. To do so, we investigated the application fields of AI, the resulting changes in job tasks, and the associated psychological implications in two exemplary sectors, i.e., healthcare and financial services. Using an exploratory approach, we conducted five interview studies with a total of 91 German experts and employees, examining three occupational groups, including physicians, psychotherapists, and bank clerks. Using qualitative content analyses, we compiled comprehensive and detailed data that provide insights into the psychological implications of AI-induced changes of job tasks in the two investigated sectors. Our results serve as a starting point for further research in this area and highlight the importance of taking a human-centric approach.

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Section: Discussionmentioning

confidence: 99%

Psychological Implications of AI-driven Automation for Employees – Insights from Healthcare and Financial Services in Germany

Sureth,

Nachtwei

2024

Preprint

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“…The disabling use of ability judgment is for example used to justify disablism (negative treatment of disabled people), racism, sexism and other negative isms and negative ability expectations humans have of nature, and it plays itself out around how we judge human ability enhancements [31,101]. Finally, there is a fourth stage (ability obsolescence), where an ability expectation becomes obsolete due to for example scientific and technological advancements (see for example the origin of the Luddites [109]) or contemporary discussions around the impact of robotics, automatization and artificial intelligence on occupations [110][111][112][113].…”

Section: The Lens Of Ability Studiesmentioning

confidence: 99%

Neuro-Abilities and a Good Life

Wolbring

2024

J Neurol Res

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Background: Neuro-based scientific and technological advancements constantly shape and are shaped by body/mind ability expectations, which in turn influence the perception and meaning of below species-typical (impaired), species-typical (normal) and beyond species-typical abilities (enhanced), which neuro-abilities are desired, and what neuro-ability-related actions are taken. Neuro-abilities from below to beyond species-typical abilities impact many indicators of well-being, or in other words the ability to have a good life. Disabled people experience barriers to a good life, many of which are outlined in the United Nations Convention on the Rights of Persons with Disabilities. Therefore, it is of importance to disabled people how neuroadvancements and neuro-ability expectations are governed. Abilitybased theoretical concepts could be used to discuss and analyze in a systematic fashion neuro-ability expectation dynamics, the impact of neuro-advancements and human enhancements including neuro/cognitive enhancements on the ability to have a good life and contribute a unique lens to neuroethics, neurotechnology governance and ability expectation governance efforts. Methods:In this study an online survey approach was used to ascertain the views of first-year undergraduate disability studies students on the impact of neurotechnologies, neuro/cognitive enhancements and human enhancements on the good life and the impact of being a disabled person in general and belonging to another marginalized group on experiencing a good life. Neuro-focused academic abstracts obtained from Scopus, Web of Science, and the 70 databases of EB-SCO-HOST were searched for the presence of ability-based concepts.Results: Students indicated that: 1) Disabled people will be increasingly impacted in a positive way by human enhancements and neurotechnologies; 2) Disabled people in general and even more if they belong also to another disadvantaged group experience a lower level of or are more impacted by most of the indicators of the four composite well-being measures (Social Determinants of Health; Canadian Index of Well-being, OECD Better Life Index and World Health Organization Community-Based Rehabilitation Matrix) than non-disabled people; and 3) More indicators of well-being of the four composite well-being measures are impacted by neurotechnologies and neuro/ cognitive enhancements than not impacted. The review of the academic abstracts indicated that ability-based concepts were not used to discuss neuro-advancements or neuro-enhancements. Conclusions:The findings of this study suggests that an in-depth engagement with the impact of neuro-advancements on the ability for a good life, especially in relation to disabled people, is warranted as is the use of ability-based concepts as an analytical lens.

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“…Applying the framework of self-congruency theory, a stronger alignment with AI-based services could heighten attention toward ethical and moral facets. In the realm of replacing human labor with AI robots, substantial implications emerge for the consumer-AI robot relationship (L angstedt, Spohr, & Hellstr€ om, 2023). In other words, consumer reception towards AI robots is likely to be positive if the robots align with their values and self-concept.…”

Section: Theoretical Framework and Hypothesesmentioning

confidence: 99%

Where have the ethical and moral standards landed? Consumer self-congruency and psychological distance in the context of AI-based services

Jin

2023

IHR

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PurposeThe purpose of this study is to provide insights and guidance for practitioners in terms of ensuring rigorous ethical and moral conduct in artificial intelligence (AI) hiring and implementation.Design/methodology/approachThe research employed two experimental designs and one pilot study to investigate the ethical and moral implications of different levels of AI implementation in the hospitality industry, the intersection of self-congruency and ethical considerations when AI replaces human service providers and the impact of psychological distance associated with AI on individuals' ethical and moral considerations. These research methods included surveys and experimental manipulations to gather and analyze relevant data.FindingsFindings provide valuable insights into the ethical and moral dimensions of AI implementation, the influence of self-congruency on ethical considerations and the role of psychological distance in individuals’ ethical evaluations. They contribute to the development of guidelines and practices for the responsible and ethical implementation of AI in various industries, including the hospitality sector.Practical implicationsThe study highlights the importance of exercising rigorous ethical-moral AI hiring and implementation practices to ensure AI principles and enforcement operations in the restaurant industry. It provides practitioners with useful insights into how AI-robotization can improve ethical and moral standards.Originality/valueThe study contributes to the literature by providing insights into the ethical and moral implications of AI service robots in the hospitality industry. Additionally, the study explores the relationship between psychological distance and acceptance of AI-intervened service, which has not been extensively studied in the literature.

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Are our values becoming more fit for artificial intelligence society? A longitudinal study of occupational values and occupational susceptibility to technological substitution

Cited by 10 publications

References 37 publications

Psychological Implications of AI-driven Automation for Employees – Insights from Healthcare and Financial Services in Germany

Psychological Implications of AI-driven Automation for Employees – Insights from Healthcare and Financial Services in Germany

Neuro-Abilities and a Good Life

Where have the ethical and moral standards landed? Consumer self-congruency and psychological distance in the context of AI-based services

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